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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434416403
Report Date: 02/05/2026
Date Signed: 02/05/2026 09:43:43 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/07/2026 and conducted by Evaluator Andy Yang
COMPLAINT CONTROL NUMBER: 07-CC-20260107172501
FACILITY NAME:BRIGHT HORIZONS AT SKYPORTFACILITY NUMBER:
434416403
ADMINISTRATOR:MITZY GARCIAFACILITY TYPE:
850
ADDRESS:90 SKYPORT DRIVE, SUITE 100TELEPHONE:
(408) 606-9010
CITY:SAN JOSESTATE: CAZIP CODE:
95110
CAPACITY:136CENSUS: 29DATE:
02/05/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Mitzy GarciaTIME COMPLETED:
09:45 AM
ALLEGATION(S):
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Personal Rights - Staff isolated daycare child.
Personal RIghts - Staff used inappropriate forms of disciple.
Personal Rights - Staff had inappropriate interaction with daycare child.
INVESTIGATION FINDINGS:
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On 2/05/2026, Licensing Program Analyst (LPA) Andy Yang conducted an unannounced complaint investigation. LPA met with Director, Mitsy Garcia, to deliver the complaint allegations listed above. Present for today’s inspection were Director, (5) staff, and (29) children. LPA toured the indoor and outdoor areas of the facility.

LPA conducted interviews with staff and the Director, and reviewed records received.

The first allegation indicated that staff isolated a day care child, reporting that C1 was isolated from his peers. Based on the result of the investigation, C1 was separated from other children to prevent further injuries of hitting other children. It was indicated during transition to outdoor play, children would clean up toys they had played with as learning activities, and to prevent risk of injuries from objects laying around the classroom. C1 had refused to clean up toys, so the Director stayed with C1 to help clean up.
***Continue Page 2***
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Andy Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 07-CC-20260107172501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: BRIGHT HORIZONS AT SKYPORT
FACILITY NUMBER: 434416403
VISIT DATE: 02/05/2026
NARRATIVE
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***Page 2***

Second allegation indicated that staff used inappropriate discipline by allowing C1 to cry for extended period of time. It was indicated that staff and the director had attempted to redirect C1’s attention by utilizing behavior tools and support plan to help calm the child. Therefore, the child was not left alone nor disciplined to cry for extended period of time.

Lastly, the allegation indicated that staff had inappropriate interaction with C1 by refusing to provide a plan to assist with child’s behavior. Through the investigation, it was revealed that the Director had developed a support plan with the parents and it was used to support the child’s behavior. Through interviews, it was indicated that both the Director and staff utilized and followed the support plan when C1 had any behavioral issues.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore these allegations are unsubstantiated.

No deficiency issued for this allegation. Appeal Rights provided.



A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director, Mitzy Garcia.
SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Andy Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4