434416419-12-19-2024-07-CC-GKUN-DD7R5S-20250123114337

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434416419
Report Date: 12/19/2024
Date Signed: 12/19/2024 12:15:49 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/25/2024 and conducted by Evaluator Liridon Fici

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20241025132721

FACILITY NAME:	BUILDING KIDZ SCHOOL		FACILITY NUMBER:	434416419
ADMINISTRATOR:	MANALI AMAR DOSHI		FACILITY TYPE:	850
ADDRESS:	4115 JACKOL DRIVE, BLDG 3 & 4		TELEPHONE:	(408) 559-1003
CITY:	SAN JOSE	STATE: CA	ZIP CODE:	95124
CAPACITY:	125	CENSUS:	DATE:	12/19/2024
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	MANALI AMAR DOSHI		TIME COMPLETED:	12:25 PM

ALLEGATION(S):

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Staff do not ensure children are spoken to in an appropriate manner.
Lack of supervision resulting in children inappropriately interacting.
Staff handle children in a rough manner.
Staff are providing false statements on incident reports.

INVESTIGATION FINDINGS:

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On 12/19/2024, at 9:00AM, Licensing Program Analyst (LPA) Liridon Fici- Doni arrived unannounced to conduct a complaint investigation inspection. Upon entry, LPA met and was greeted by Licensee, MANALI AMAR DOSHI and explained the purpose of today’s visit.

During the course of the investigation, LPA conducted interviews with staff , reporting party (Rp), and obtained the following documents: Children roster with contact information, staff roster with contact information, incident reports (October, November, and December 2024), video recording (October 2024), and activity schedule.

Continue on Lic9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:	DATE: 12/19/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20241025132721

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: BUILDING KIDZ SCHOOL	FACILITY NUMBER: 434416419
	VISIT DATE: 12/19/2024

NARRATIVE

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It was alleged that; Staff do not ensure children are spoken to in an appropriate manner, and lack of supervision resulting in children inappropriately interacting. Based on interviews conducted, Staff 1 (S1) stated they were taught to get down to eye level and speak to the child. She stated if a child pushes another child, staff will speak to the child and redirect them by saying “gentle hands, and be nice, by showing the child from right and wrong”. Staff 2 (S2) stated when speaking to children, staff need to be understanding and patient and try to understand where the child is coming from and how they are feeling. Staff mentioned they will speak to children in a respectful way because children can feel when a staff member is being mean or rude to the child. Staff 3 (S3) stated children shall be spoken to with respect and in a way where children can understand what staff are telling them. All 3 staff informed LPA when a child touches another child inappropriately, staff will tell the child it is not nice, and staff will re-director the child; Parents are informed as well.

It was alleged that; Staff handle children in a rough manner, and staff are providing false statements on incident reports. Based on interviews, and record review conducted, LPA reviewed a video recording in starfish class which indicated children are not being handled in a rough manner; LPA observed staff member picking up a child and letting the child go because the child did not want to be cleaned/changed, and staff left the child alone and proceeded to another child. LPA reviewed the centers bright wheel application and obtained copies of messages being sent to the child(ren)’s parents when an incident occurs; LPA received copies of incident reports which correlates to what staff are messaging parents on bright wheel. RP informed LPA there are two (2) staff witnesses that have seen the incidents occur, and LPA interviewed both witnesses and both witnesses informed LPA that it was not happening.

Based on interviews, record reviews, observations, and evidence gathered during the course of the investigation, it is concluded that although the allegations noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. The allegations are UNSUBSTANTIATED.

A Notice of Site Visit was given and must remain posted for 30 days.

Exit interview conducted with Licensee, and a copy of this report reviewed and provided.

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:	DATE: 12/19/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024

LIC9099 (FAS) - (06/04)

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