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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434417051
Report Date: 08/21/2025
Date Signed: 08/21/2025 01:06:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/05/2025 and conducted by Evaluator Andy Yang
COMPLAINT CONTROL NUMBER: 07-CC-20250805143341
FACILITY NAME:KINDERWOOD PRESCHOOLFACILITY NUMBER:
434417051
ADMINISTRATOR:FERNANDA VARGASFACILITY TYPE:
850
ADDRESS:5560 ENTRADA CEDROSTELEPHONE:
(408) 363-1366
CITY:SAN JOSESTATE: CAZIP CODE:
95123
CAPACITY:69CENSUS: 47DATE:
08/21/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Fernanda VargasTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Personal Rights - Staff did not prevent physical altercations between children in care.
Reporting Requirements - Staff did not notify parent of injury in a timely manner
Personal Rights - Staff handled child in a rough manner
INVESTIGATION FINDINGS:
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On 8/21/2025, Licensing Program Analyst (LPA) Andy Yang conducted an unannounced complaint investigation. LPA met with Director, Fernanda Vargas, to deliver the complaint allegations of Staff did not prevent physical altercations between children in care, Staff did not notify parent of injury in a timely manner, and Staff handled child in a rough manner. Present for today's investigation were Director (10) teachers, and (47) children.

LPA reviewed files, documents, and reports. LPA interviewed parents, teachers and the director. Through interviews and observations, as physical altercations between children cannot be completely prevented, teachers provide supervision and will immediately approach the children and separate them to address the issue and attend to their needs if any injuries occur.

***Continue Page 2***
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Belinda Devall
LICENSING EVALUATOR NAME: Andy Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20250805143341
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: KINDERWOOD PRESCHOOL
FACILITY NUMBER: 434417051
VISIT DATE: 08/21/2025
NARRATIVE
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Additionally, the investigation included a review of an incident in which a child was escorted to the office due to behavioral concerns. During the escort, the child exhibited resistance and attempted to pull away from the teacher. In response, the teacher employed redirection techniques and used positive reinforcement strategies to encourage the child to comply. When the child demonstrated increased resistance, the teacher paused appropriately to allow the child time to self regulate and de-escalate. Throughout the interaction, the teacher was observed to take measures to ensure the child’s physical safety. However, based on the information available, the investigation could not confirm whether the teacher dragged the child by the arm.


Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

No deficiency issued for this allegation. Appeal Rights provided.



A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director, Fernanda Vargas.
SUPERVISORS NAME: Belinda Devall
LICENSING EVALUATOR NAME: Andy Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2