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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434417081
Report Date: 07/14/2026
Date Signed: 07/14/2026 04:40:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/12/2026 and conducted by Evaluator Linke Huang
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20260512142021
FACILITY NAME:CHEN, YINGFACILITY NUMBER:
434417081
ADMINISTRATOR:YING CHENFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(408) 334-9689
CITY:SAN JOSESTATE: CAZIP CODE:
95124
CAPACITY:14CENSUS: 10DATE:
07/14/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Chen, Ying TIME COMPLETED:
11:30 AM
ALLEGATION(S):
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A staff member mishandled a daycare child.
A staff member spoke inappropriately to a daycare child.
INVESTIGATION FINDINGS:
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On 07/14/2026, Licensing Program Analyst (LPA) Kate Huang conducted an unannounced complaint visit to deliver the investigation findings regarding the above allegations. Upon arrival, LPA met with the licensee, Chen, Ying, and explained the purpose of the visit.

It was alleged that a staff member (S1) mishandled a daycare child and spoke inappropriately to the child.

During the course of the investigation, LPA conducted unannounced facility inspections on 05/15/2026 and 06/16/2026, and observed that the staff to child ratios were in compliance with Title 22 regulations. LPA interviewed the licensee, three staff members, four children, and multiple parents. LPA also reviewed the Children’s Advocacy Center evaluation report, which indicated no concerns regarding the child’s health or well being. LPA also reviewed the police report from the San Jose Police Department.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Linke Huang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20260512142021
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: CHEN, YING
FACILITY NUMBER: 434417081
VISIT DATE: 07/14/2026
NARRATIVE
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The licensee and staff members interviewed denied witnessing any mishandling or inappropriate interactions. None of the children or parents interviewed expressed concerns or dissatisfaction regarding S1 or any other staff members.

Based on interviews and records review, the above allegations are found to be UNSUBSTANTIATED, meaning although, the above allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

No deficiencies were cited. Exit interview was conducted, where the report was reviewed and discussed with Licensee, Chen, Ying. Due to technical issues, a copy of the report will be sent by email. A NOTICE OF SITE VISIT WAS ISSUED AND MUST REMAIN POSTED FOR 30 DAYS.

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Linke Huang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2