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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434417113
Report Date: 04/23/2026
Date Signed: 04/23/2026 04:11:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2026 and conducted by Evaluator Liridon Fici
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20260320094307
FACILITY NAME:LAUREL PLAY GARDENSFACILITY NUMBER:
434417113
ADMINISTRATOR:SMITABEN MISTRYFACILITY TYPE:
830
ADDRESS:1050 PARK AVENUETELEPHONE:
(408) 645-5783
CITY:SAN JOSESTATE: CAZIP CODE:
95126
CAPACITY:14CENSUS: 7DATE:
04/23/2026
UNANNOUNCEDTIME BEGAN:
12:10 PM
MET WITH:Smitaben Mistry “ Sneha”TIME COMPLETED:
04:25 PM
ALLEGATION(S):
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Facility operates out of ratio.
Unqualified staff are providing care and supervision.
INVESTIGATION FINDINGS:
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On 4/23/26, Licensing Program Analyst (LPA) Liridon Fici- Doni conducted an unannounced complaint investigation. LPA met with the director, Smitaben Mistry “ Sneha”, and informed her of the purpose of today’s visit. LPA gathered a census of children.

During the course of the investigation, LPA interviewed staff and obtained a copy of the center emergency roll call for children in care.

It was alleged that facility operates out of ratio and unqualified staff are providing care and supervision. Based on observation and record review, LPA Deanna Villagrana observed unqualified staff working with seven (7) children in the infants/toddlers class on 4/2/2026. On 3/27/2026, LPA Fici, reviewed staff records and determined staff are not qualified to work with children in care.
Page 1 of 2.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 07-CC-20260320094307
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: LAUREL PLAY GARDENS
FACILITY NUMBER: 434417113
VISIT DATE: 04/23/2026
NARRATIVE
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Based on LPAs observations, and record review(s),which were conducted, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED.

A NOTICE OF SITE VISIT WAS GIVEN AND MUST REMAIN POSTED FOR 30 DAYS.

Exit interview conducted and report was reviewed with Director, Smitaben Mistry “ Sneha” along with appeal rights provided.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 07-CC-20260320094307
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: LAUREL PLAY GARDENS
FACILITY NUMBER: 434417113
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/23/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/30/2026
Section Cited
CCR
101416.5(b)
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101416.5(b)- Staff-Infant Ratio: (b) There shall be a ratio of one teacher for every four infants in attendance.

This requirement is not met as evidenced by:
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Director stated she will hire qualified teachers to cover ratio of children. In addition, LPA will have Director review section 101416.5(b)- Staff-Infant Ratio with infant staff and to compose a letter with signatures/dates of staff and to submit to CCL by POC due date.
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Based on observation, the licensee did not comply with the section cited above by allowing staff 1- S1 and Staff 2- S2 who are aides to care and supervise seven (7) children, which poses a potential health, safety, or personal rights risk to persons in care.
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Type B
04/30/2026
Section Cited
CCR
101416.3(b)
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101416.3(b) -Infant Care Aide Qualifications and Duties: (b) An infant care aide shall work under the direct supervision of the director, the assistant director or a fully qualified teacher, except as provided for in Section 101416.5(d)(1).
This requirement is not met as evidenced by:
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Director stated infant staff are enrolled in infant/toddler classes, and will continuously take infant/toddler courses to ensure aides are qualified. Director will also submit proof of enrolled classes to CCL for infant staff by POC due date.
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Based on record review, the licensee did not comply with the section cited above by allowing staff 1- S1, Staff 2- S2, Staff 3- S3, and Staff 4- S4 who are aides to care for children without having required qualifications, which poses a potential health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4