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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434417166
Report Date: 10/24/2025
Date Signed: 10/24/2025 12:51:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/11/2025 and conducted by Evaluator Anna Morales
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20251011150249
FACILITY NAME:STRATFORD SCHOOLFACILITY NUMBER:
434417166
ADMINISTRATOR:JACQUELINE SOZAFACILITY TYPE:
860
ADDRESS:57 CRONIN DRIVETELEPHONE:
(408) 340-9307
CITY:SANTA CLARASTATE: CAZIP CODE:
95051
CAPACITY:192CENSUS: 115DATE:
10/24/2025
UNANNOUNCEDTIME BEGAN:
11:55 AM
MET WITH:Jacqueline SozaTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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1. Staff did not allow day care child to use the restroom.
2. Staff speaks to day care child in an inappropriate manner.
INVESTIGATION FINDINGS:
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On 10/24/25, Licensing Program Analyst(LPA)Anna Morales conducted an Unannounced Complaint visit to deliver the findings for the above allegations. LPA was met with Director/Principal Jacqueline Soza and Head Master Swathi Krishnan.

During the course of this investigation, LPA conducted interviews with staff, children,parents and reviewed supporting documentation.
Based on the information obtained, it was alleged that staff did not allow day care child to use the restroom and staff speaks to day care child in an an inappropriate manner.
Based on interviews, staff instructed a child(C1) to move to another area for safety reasons while waiting in the bathroom line. Staff stated that they did not deny C1 to use the bathroom and C1 was able to use the restroom. Staff stated that if a child has to use the bathroom and can't wait, they will contact for additional assistance.
Continue on LIC9099C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 07-CC-20251011150249
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: STRATFORD SCHOOL
FACILITY NUMBER: 434417166
VISIT DATE: 10/24/2025
NARRATIVE
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Staff stated that C1 wore a shirt with an object in the middle of the shirt, and had placed it in her/his mouth during circle time. Staff stated that they instructed C1 to stop or they would take off the shirt. Staff stated that they did not want C1 to choke and they would replace C1's shirt with another shirt that was in the child's personal belongings.

Based on C1's interview, C1 listened to the staff, but did not use the bathroom until arriving at home. C1 stated that she/he was touching the object on the shirt and listened to the staff because she/he did not want to take off the shirt.

Based on the interviews conducted with four children, the children did not disclose anything that supports the allegations that staff do not allow them to use the restroom or speaks to them in an inappropriate manner.

Based on the interviews conducted with five parents, all of the parents stated that they don't have any concerns with how the staff are treating or speaking to their children.

Based on interviews and evidence gathered at this time, it is concluded that although the allegations listed above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. The allegations are thus UNSUBSTANTIATED.

No deficiencies were cited as a result of today’s inspection. Exit interview conducted and report was reviewed with Director/Principal Jacqueline Soza and Head Master Swathi Krishnan. Appeal rights provided.



A NOTICE OF SITE VISIT WAS ISSUED AND MUST REMAIN POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2025
LIC9099 (FAS) - (06/04)
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