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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434417182
Report Date: 09/21/2026
Date Signed: 09/21/2026 12:15:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2026 and conducted by Evaluator Andy Yang
COMPLAINT CONTROL NUMBER: 07-CC-20260909094259
FACILITY NAME:NEIGHBORHOOD CHRISTIAN CENTERFACILITY NUMBER:
434417182
ADMINISTRATOR:ARMIDA CLEMENTEFACILITY TYPE:
860
ADDRESS:887 POMEROY AVENUETELEPHONE:
(408) 984-3418
CITY:SANTA CLARASTATE: CAZIP CODE:
95051
CAPACITY:126CENSUS: 71DATE:
09/21/2026
UNANNOUNCEDTIME BEGAN:
10:55 AM
MET WITH:Armida ClementeTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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9
Personal Rights - Child sustained unexplained injuries while in care.
INVESTIGATION FINDINGS:
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On 9/21/2026, Licensing Program Analysts (LPAs) Andy Yang and Tra Dinh conducted an unannounced complaint investigation. LPA met with Director, Armida Clemente to deliver the complaint allegation listed above. Present for today's investigation were Director (10) staff, and 71 (children). LPA toured the indoor areas of the facility with the Director.

During the course of the investigation, LPA interviewed the Director, staff, and parents. LPA conducted observations and reviewed supporting documents received.

The allegation stated that child sustained unexplained injuries while in care. It was reported that scratch marks were observed on a child C1, and believed that it had occurred while the C1 was at school. Based on the result of the investigation, there were no indication that scratch marks had occurred while the child was at school.
***Continue Page 2***
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Andy Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 09/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20260909094259
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: NEIGHBORHOOD CHRISTIAN CENTER
FACILITY NUMBER: 434417182
VISIT DATE: 09/21/2026
NARRATIVE
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***Page 2***

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiency issued for this allegation. Appeal Rights provided.



A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director, Armida Clemente.
SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Andy Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 09/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2