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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434417197
Report Date: 12/10/2025
Date Signed: 12/10/2025 02:53:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/16/2025 and conducted by Evaluator Pedro Solorio-Gutierrez
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20251016145629
FACILITY NAME:KIDANGO EDEN PALMSFACILITY NUMBER:
434417197
ADMINISTRATOR:MICHELLE PALACPACFACILITY TYPE:
860
ADDRESS:5398 MONTEREY ROADTELEPHONE:
(408) 353-0500
CITY:SAN JOSESTATE: CAZIP CODE:
95111
CAPACITY:23CENSUS: 13DATE:
12/10/2025
UNANNOUNCEDTIME BEGAN:
02:18 PM
MET WITH:Anarita ReyesTIME COMPLETED:
03:03 PM
ALLEGATION(S):
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Staff handled daycare child in a rough manner.

Staff had verbal altercation in front of daycare children.

Staff was smoking inside the center.
INVESTIGATION FINDINGS:
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On 12/10/2025, Licensing Program Analyst (LPA) Pedro Solorio-Gutierrez conducted a follow-up investigation and to deliver findings. LPA met with director Anarita Reyes and explained the reason for today’s visit. LPA toured the indoor and outdoor areas of the facility. Present were director Anarita Reyes, point of contact for center directors Berenice Harnandez, teachers Diana Regalado, Kassandra Gomez, Linda Aguilar, Nien Ly, Yvonne Manera, aides Swanie Lyn, Trang Nguyen, Zobeyda Chavez, and 13 daycare children - six preschool age, and seven infants.

During the investigation, LPA conducted observations and interviewed staff. LPA obtained the findings of Kidango’s internal investigation conducted by their human resources department.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies cited during visit.

Exit interview was conducted and the report was reviewed with the director Anarita Reyes. Appeal rights was handed to the licensee.

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deanna Villagrana
LICENSING EVALUATOR NAME: Pedro Solorio-Gutierrez
LICENSING EVALUATOR SIGNATURE:

DATE: 12/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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