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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434417233
Report Date: 04/29/2026
Date Signed: 04/29/2026 03:46:24 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/24/2026 and conducted by Evaluator Farida Raja
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20260424105133
FACILITY NAME:ACTION DAY SCHOOLSFACILITY NUMBER:
434417233
ADMINISTRATOR:SHUREE GUZMANFACILITY TYPE:
860
ADDRESS:18720 BUCKNALL ROADTELEPHONE:
(408) 244-1968
CITY:SARATOGASTATE: CAZIP CODE:
95070
CAPACITY:434CENSUS: 176DATE:
04/29/2026
UNANNOUNCEDTIME BEGAN:
01:35 PM
MET WITH:Shuree Guzman and Lorena LopezTIME COMPLETED:
03:50 PM
ALLEGATION(S):
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Lack of supervision resulting in staff leaving daycare child unattended in van.
INVESTIGATION FINDINGS:
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On 04/29/2026, Licensing Program Analyst (LPA), Farida Raja conducted an unannounced complaint inspection. LPA met with preschool director, Shuree Guzman and informed her of the reason for the inspection. LPA also met with infant program director, Lorena Lopez.

During today's inspection, LPA toured the facility and observed staff to children ratios in each classroom.
The complaint alleges that lack of supervision resulted in staff leaving daycare child (C1) unattended in a van during a field trip. The incident occurred on April 23, 2026. The incident was also self-reported by the facility to Licensing on April 24, 2026. LPA interviewed preschool and infant director and two staff during today’s inspection.

Continued on Page 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Farida Raja
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 07-CC-20260424105133
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: ACTION DAY SCHOOLS
FACILITY NUMBER: 434417233
VISIT DATE: 04/29/2026
NARRATIVE
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Based on interview with preschool director, she stated that staff are trained on conducting name to face checks during all transitions including transitioning through gates and doorways and conducting periodic name to face checks in the playground. Director stated that staff, S1 did not conduct the name to face check when leaving the school van and did not look to verify if van was empty before leaving with the other children. As a result, child, C1 was left unsupervised in the van for some time until S1 returned to get C1.

Based on evidence gathered during the investigation, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED.

Type A deficiency was cited on the attached LIC 809D page. LPA Raja informed Director, Shuree Guzman that this report dated 04/29/2026 documents one Type A citation which shall be posted for 30 consecutive days as there is immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Raja informed the Director to provide a copy of this licensing report dated 04/29/2026 that documents a Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Civil penalties issued. Appeal rights and LIC 9224 were printed and provided to Director. Exit interview conducted and report was reviewed with Preschool Director, Shuree Guzman and Senior Regional Director, Jenna Valadao.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST REMAIN POSTED FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Farida Raja
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 07-CC-20260424105133
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: ACTION DAY SCHOOLS
FACILITY NUMBER: 434417233
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/30/2026
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision. The licensee shall provide care and supervision as necessary to meet the children's needs. No child(ren) shall be left without the supervision of a teacher at any time... Supervision shall include visual observation. This requirement is not met as evidenced by:
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Director to submit a written plan of correction to LPA by due date of 04/30/2026.
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Based on interview with preschool director, she stated that staff S1 did not conduct the name to face check when leaving the school van and did not look to verify if van was empty before leaving with the other children. As a result, child, C1 was left unsupervised in the van for some time until teacher returned to get C1. This poses an immediate risk to the health, safety and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Farida Raja
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
LIC9099 (FAS) - (06/04)
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