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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434417808
Report Date: 07/17/2026
Date Signed: 07/17/2026 09:00:26 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2026 and conducted by Evaluator Martha Jimenez-Villanueva
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20260423111312
FACILITY NAME:VILLATORO-ROBLES, RUTHFACILITY NUMBER:
434417808
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 0DATE:
07/17/2026
UNANNOUNCEDTIME BEGAN:
07:50 AM
MET WITH:Ruth Villatoro-RoblesTIME COMPLETED:
08:01 AM
ALLEGATION(S):
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Provider hits children in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Martha Jimenez-Villanueva conducted an unannounced complaint investigation to deliver complaint findings. LPA met with Licensee, Ruth Villatoro-Robles, and explained the purpose of the visit.Present at home was herself and her husband/assistant (A1), no children in care at the moment of this inspection.
The Department received a complaint alleging that the provider hits children in care. As part of the investigation, LPA toured the indoor and outdoor areas, conducted interviews, and obtained relevant documents.
Information obtained during the investigation did not reveal evidence or observable indicators to support that child (C1) was struck while in care. Individuals interviewed reported positive experiences with the facility, denied concerns regarding staff conduct, and stated children had not reported being hurt or made uncomfortable. Facility operations were observed to be consistent with Title 22 requirements, and no concerns regarding staff behavior or the care environment observed during the visits.

Continues on next page.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Martha Jimenez-Villanueva
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20260423111312
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: VILLATORO-ROBLES, RUTH
FACILITY NUMBER: 434417808
VISIT DATE: 07/17/2026
NARRATIVE
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The licensee and assistant denied ever hitting child (C1) or any child and reported that child (C1) frequently cried due to separation from mother. The information gathered did not establish that the alleged violation occurred.

Based on the information gathered, there is not a preponderance of evidence to support that the alleged violation occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED.

There were no deficiencies cited.

Exit interview was conducted and report was reviewed wit Licensee, Ruth Villatoro-Robles in Spanish. Appeal Rights were given.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED ON OR ADJACENT TO THE INTERIOR SIDE OF THE MAIN DOOR INTO THE FACILITY FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Mireya Flores
LICENSING EVALUATOR NAME: Martha Jimenez-Villanueva
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026
LIC9099 (FAS) - (06/04)
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