434417887-8-13-2025-07-CC-GKUN-DL5PBF-20250902111016

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434417887
Report Date: 08/13/2025
Date Signed: 08/13/2025 05:38:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2025 and conducted by Evaluator Linke Huang

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20250610093821

FACILITY NAME:	ZHANG, JIAOJIAO		FACILITY NUMBER:	434417887
ADMINISTRATOR:			FACILITY TYPE:	810
ADDRESS:			TELEPHONE:
CITY:		STATE:	ZIP CODE:
CAPACITY:	8	CENSUS: 5	DATE:	08/13/2025
		UNANNOUNCED	TIME BEGAN:	01:15 PM
MET WITH:	Zhang, Jiaojiao		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Provider does not keep facility clean.
Licensee is operating facility over capacity.
Licensee refused to allow parents to enter and inspect the family child care home during normal operating hours or while their child was receiving care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Kate Huang conducted an unannounced complaint visit to deliver investigation findings regarding the above allegations. LPA met with the licensee, Zhang, Jiaojiao, and explained the purpose of the visit.

During today's inspection, LPA toured the indoor area of the facility and observed the ratio and overall cleanliness of the facility. A total of 5 children including 3 infants were present.

Prior to this inspection, LPA conducted unannounced complaint investigations and observed a total of six children on 06/19/2025, and a total of five children on 07/16/2025.

Additionally, LPA contacted parents by phone and conducted interviews. LPA successfully interviewed 8 out of 10 parents, all of whom stated that their children were enrolled in the full-time program. Based on interviews with the parents and the licensee, four children were removed or withdrawn after LPA’s visit on 06/19/2025, leaving five children enrolled.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Linke Huang
LICENSING EVALUATOR SIGNATURE:	DATE: 08/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20250610093821

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: ZHANG, JIAOJIAO	FACILITY NUMBER: 434417887
	VISIT DATE: 08/13/2025

NARRATIVE

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Based on all available evidence, it was determined that nine children were enrolled at the facility prior to LPA’s visit on 06/19/2025. However, there is not a preponderance of evidence to establish that all nine children were present on the same day.

The reporting party (RP) alleged that the facility is unclean, resulting in children in care getting sick frequently. Based on LPA's observations during three separate visits, the facility appeared clean. The licensee and staff stated that they clean the facility daily. Parents who were interviewed stated they have no concerns about the facility’s cleanliness or their children being sick more frequently than usual.

Regarding the RP’s allegation that the licensee refused to allow parents to enter and inspect the facility during normal operating hours or while their child was receiving care, six parents interviewed stated that they had neither entered nor requested to enter the facility. One parent stated that they were allowed entry upon request.

Based on interviews and evidence gathered, it is concluded that, while the allegations listed above may have occurred or may be valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. These allegations are therefore UNSUBSTANTIATED.

No deficiencies were cited. Exit interview was conducted, where the report was reviewed and discussed with licensee Zhang, Jiaojiao in Mandarin. A NOTICE OF SITE VISIT WAS ISSUED AND MUST REMAIN POSTED FOR 30 DAYS.

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Linke Huang
LICENSING EVALUATOR SIGNATURE:	DATE: 08/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025

LIC9099 (FAS) - (06/04)

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