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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434418119
Report Date: 07/13/2026
Date Signed: 07/13/2026 12:44:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2026 and conducted by Evaluator Deanna Villagrana
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20260605140946
FACILITY NAME:CASTRO, JESSICAFACILITY NUMBER:
434418119
ADMINISTRATOR:JESSICA CASTROFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(669) 282-9392
CITY:SUNNYVALESTATE: CAZIP CODE:
94086
CAPACITY:14CENSUS: 9DATE:
07/13/2026
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Jessica CastroTIME COMPLETED:
12:55 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
The licensee is not present in the facility for a sufficient amount of time.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 07/13/2026, Licensing Program Analyst (LPA) Deanna Villagrana met with licensee Jessica Castro for an unannounced complaint investigation and to deliver findings for above allegation. LPA explained the nature of the visit. Present were licensee, licensee's adult daughter who is her assistant and nine day care children including three infants.

Based on observation and interviews conducted, although the allegation of licensee is not present in the facility for a sufficient amount of time may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiency was cited. Appeal rights were provided.

Notice of site visit was issued and must be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susy Cervantes
LICENSING EVALUATOR NAME: Deanna Villagrana
LICENSING EVALUATOR SIGNATURE:

DATE: 07/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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