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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434418485
Report Date: 09/30/2026
Date Signed: 09/30/2026 09:30:40 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2026 and conducted by Evaluator Jaime Gonzales
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20260730130850
FACILITY NAME:BUILDING KIDZ OF SUNNYVALEFACILITY NUMBER:
434418485
ADMINISTRATOR:SHRUTI JAINFACILITY TYPE:
860
ADDRESS:878 LAKEWOOD DRIVETELEPHONE:
(415) 939-8903
CITY:SUNNYVALESTATE: CAZIP CODE:
94089
CAPACITY:38CENSUS: 3DATE:
09/30/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Shruti JainTIME COMPLETED:
09:40 AM
ALLEGATION(S):
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Facility did not prevent staff from operating out of ratio.
Facility is allowing unqualified staff to provide care and supervision to the children in care.
Staff are not serving an adequate amount of food components to children in care.
INVESTIGATION FINDINGS:
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On 09/30/2026, Licensee Program Analysts (LPAs) Jaime Gonzales and Sara Mulugeta conducted an unannounced complaint investigation visit. Upon arrival, LPAs were greeted by staff, Jenna Plasscaert. LPAs took a census and observed three preschoolers and Jenna in Room 2. Site Director, Shruti Jain arrived at the facility and LPAs informed her that the purpose of today’s visit was to deliver complaint investigation findings.

During the investigation LPA, Jaime Gonzales interviewed children, parents, staff, completed record review, and collected documentation pertinent to the investigation. Based on interviews, observations and information obtained during the investigation, there was not enough evidence to determine whether children were left alone without a fully qualified teacher, if the facility was operating out of ratio, and if staff are not serving an adequate amount of food components to children in care.

Continued on Page 2...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20260730130850
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: BUILDING KIDZ OF SUNNYVALE
FACILITY NUMBER: 434418485
VISIT DATE: 09/30/2026
NARRATIVE
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This agency has investigated the complaint alleging facility did not prevent staff from operating out of ratio, facility is allowing unqualified staff to provide care supervision to the children in care, staff are not serving an adequate amount of food components to children in care.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

There were no deficiencies cited during today's visit. Exit interview conducted and report was reviewed with Site Director, Shruti Jain. Appeal Rights provided. A Notice of Site was given and must remain posted for 30 days.

SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2026
LIC9099 (FAS) - (06/04)
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