434418496-6-17-2026-07-CC-GKUN-DVQTBR-20260706143532

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434418496
Report Date: 06/17/2026
Date Signed: 06/17/2026 02:36:22 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2026 and conducted by Evaluator Farida Raja

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20260504143100

FACILITY NAME:	SJB NORTHWOOD CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	434418496
ADMINISTRATOR:	LAURA FUENTES		FACILITY TYPE:	860
ADDRESS:	2760 TRIMBLE ROAD		TELEPHONE:	(408) 859-6728
CITY:	SAN JOSE	STATE: CA	ZIP CODE:	95132
CAPACITY:	67	CENSUS: 46	DATE:	06/17/2026
		UNANNOUNCED	TIME BEGAN:	08:40 AM
MET WITH:	Laura Fuentes		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Neglect/Lack of supervision by staff resulting in child being injured by another child in care.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 06/17/2026, Licensing Program Analyst (LPA), Farida Raja conducted an unannounced complaint visit to deliver investigation findings for the above allegation. LPA met with Director, Laura Fuentes and Associate Program Director, Laura Behl and explained the purpose of today's visit.

During today's inspection, LPA toured the facility and observed 12 teachers and 33 children in 4 classrooms. Children continued to arrive during the inspection. Facility is operating within the ratio and capacity requirements of the license.

The complaint alleges that staff did not prevent day care child from being injured by another child in care due to neglect/lack of supervision. Based on interviews, staff stated that they keep other children safe by providing adequate supervision, assigning zones to staff and moving with children. They use walkie talkies to communicate with each other and have an extra 4th staff in the classroom.

Continued on Page 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Farida Raja
LICENSING EVALUATOR SIGNATURE:	DATE: 06/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 07-CC-20260504143100

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: SJB NORTHWOOD CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 434418496
	VISIT DATE: 06/17/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

For any injury or incident including challenging behavior, one or both children’s parents are provided a written report. Any contact with a parent is logged on a family contact log. Staff stated that they are provided with sufficient support and tools when dealing with children with challenging behaviors. Staff complete Behavior Observation Reports (BORs) to monitor what the child's triggers are and try connecting them so they can strategize and prevent future incidents.

If a child is showing repeated challenging behavior, they record it and talk to the parent. If a child is hurting others, they have a staff assigned to them and do activities like talk about safety, use emotional teaching solution cards, yoga and breathing, calming area, play soft music, read a book related to their behavior or give them a soothing item. If a child is being aggressive, they provide referrals to the mental health therapist and speak with the parents about the behavior, swap ideas and monitor their triggers. They are an inclusive classroom, and they try to work with the child to help them and try to be quick to stop any unsafe behavior. They keep the other children safe by creating a safe environment, separating the child, giving them more attention or moving them to a different table.

Based on records reviewed, LPA observed that BORs are completed for children showing challenging behavior. Staff record possible triggers, describe what happened and what action was taken by the staff. It also records the possible motivation of the child, where it occurred and who was involved. Staff also complete family contact logs to record any conversations with authorized representatives including relaying challenging behavior, techniques used and how they can help at home.

Based on parent interviews, parents stated that children are observed to be sufficiently supervised and staff communicate with them regarding incidents in a timely manner.

Based on interviews and evidence gathered at this time, it is concluded that although the allegation listed above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. The allegation is thus UNSUBSTANTIATED.

No deficiencies were cited as a result of today’s inspection. Exit interview conducted and report was reviewed with Director, Laura Fuentes. Appeal rights provided.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST REMAIN POSTED FOR 30 CONSECUTIVE DAYS.

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Farida Raja
LICENSING EVALUATOR SIGNATURE:	DATE: 06/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/17/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2