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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434700080
Report Date: 09/09/2025
Date Signed: 09/10/2025 10:52:44 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2025 and conducted by Evaluator Ramsey Chimienti
COMPLAINT CONTROL NUMBER: 47-HC-20250514165552
FACILITY NAME:CARE ON CALLFACILITY NUMBER:
434700080
ADMINISTRATOR:BATALA, NGIYANFACILITY TYPE:
300
ADDRESS:1650 ZANKER ROAD, STE. 236TELEPHONE:
(408) 857-1872
CITY:SAN JOSESTATE: CAZIP CODE:
95112
CAPACITY:CENSUS: DATE:
09/09/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Ngiyan (Yani) BatlaTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
HCO did not ensure that staff are being properly trained.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Enforcement Analyst (EA), Ramsey Chimienti, with the Home Care Services Branch (HCSB) met via phone with Licensee, Ngiyan (Yani) Batla. The analyst explained that he had completed the complaint investigation regarding the above allegation and reviewed the documents that were provided by the Licensee following their previous meeting.

The requested documents included personnel records, company training plan, client contracts, and various payroll reports. EA concluded that there was not conclusive evidence to substantiate the above allegation. The analysts delivered the findings to the Licensee.

Based on the preponderance of evidence gathered through interviews conducted, evidence obtained and observations, the above allegations were found to be UNSUBSTANTIATED. An exit interview was conducted, and the investigation reports and appeal rights were provided to the Yani.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Ramsey Chimienti
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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