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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434700094
Report Date: 06/09/2026
Date Signed: 06/09/2026 03:34:53 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/20/2026 and conducted by Evaluator Ruben Perez
COMPLAINT CONTROL NUMBER: 47-HC-20260420115349
FACILITY NAME:STARHOMECARE,INC.FACILITY NUMBER:
434700094
ADMINISTRATOR:EVA C. GONZALESFACILITY TYPE:
300
ADDRESS:16585 DEWITT AVENUETELEPHONE:
(408) 568-0727
CITY:MORGAN HILLSTATE: CAZIP CODE:
95037
CAPACITY:CENSUS: DATE:
06/09/2026
UNANNOUNCEDTIME BEGAN:
12:40 PM
MET WITH:Eva GonzalezTIME COMPLETED:
03:35 PM
ALLEGATION(S):
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Home Care Aides/Office staff do not have a fingerprint clearance or exemption

Home Care Aides/Office staff do not have TB clearance
INVESTIGATION FINDINGS:
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Enforcement Analyst (EA) Perez returned to the residential address of Star Home Care to discuss the allegations noted above. EA Perez introduced himself to licensee Eva Gonzalez and explained the purpose of the visit. EA Perez was escorted to the office, where the license and business hours were prominently displayed. EA Perez interviewed Eva regarding the onboarding process and the steps the organization takes to ensure compliance with state requirements before assigning caregivers to clients. EA Perez also reviewed personnel and payroll records to verify compliance with licensing requirements.

Based on the records reviewed, EA Perez confirmed that two employees worked for the Home Care Organization (HCO) before receiving background clearance, and one employee worked before obtaining TB clearance.

Based on the EA’s observations and interviews, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Article 7, Section 1796.43(a) is being cited on the attached LIC 9099D.
Analyst Perez concluded the visit with an exit interview and provided a copy of the HCS 9099 investigation report along with appeal rights.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Ruben Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 47-HC-20260420115349
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: STARHOMECARE,INC.
FACILITY NUMBER: 434700094
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/09/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/09/2026
Section Cited
1796.23 (a)
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Health and Safety Code § 1796.23 (a) Each person initiating a background examination to be a registered home care aide shall submit his or her fingerprints to the Department of Justice by electronic transmission in a manner approved by the department, unless exempt under subdivision (d). Criminal Background Clearance and/or Exemption approval was not obtained for two employees. This poses an immediate health and safety risk to clients in care.
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Scan proof of clearance and registration in the form of a screen capture from the Home Care Aide Registry Search site or a copy of your current personnel roster in Guardian showing Eligible-Clearance for the previously indicated employees and email to ruben.perez@dss.ca.gov by 7/9/26. Until proof of clearance and registration is provided, these caregivers must be immediately removed from all shifts with clients.
Type A
06/23/2026
Section Cited
1796.45 (a)
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Health and Safety Code § 1796.45 (a) Affiliated home care aides hired on or after January 1, 2016, shall submit to an examination 90 days prior to employment, or within seven days after employment, to determine that the individual is free of active tuberculosis disease. TB clearance was not documented in one of the caregiver’s personnel records that were reviewed by HCSB analyst. This poses an immediate health and safety risk to clients in care.
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The licensee will submit proof of current T.B. clearance for HCA indicated during the visit to enforcement analyst ruben.perez@dss.ca.gov by the POC due date of 6/23/26.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Ruben Perez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/09/2026
LIC9099 (FAS) - (06/04)
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