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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435200989
Report Date: 09/25/2025
Date Signed: 09/25/2025 01:14:27 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2025 and conducted by Evaluator Jaime Vado
PUBLIC
COMPLAINT CONTROL NUMBER: 26-AS-20250616152408
FACILITY NAME:BRIDGEPOINT AT LOS ALTOSFACILITY NUMBER:
435200989
ADMINISTRATOR:MEHRAD MOSHIRIFACILITY TYPE:
740
ADDRESS:1174 LOS ALTOS AVENUETELEPHONE:
(650) 948-7337
CITY:LOS ALTOSSTATE: CAZIP CODE:
94022
CAPACITY:150CENSUS: 124DATE:
09/25/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Resident Services Director - Ria HernandezTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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9
- Staff is not properly addressing rodent issue in the facility
INVESTIGATION FINDINGS:
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On 09/25/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit to deliver findings regarding the allegations received. LPA met with resident services director Ria Hernandez and explained the purpose of today's visit.

During the investigation, LPA Vado and LPA Jain made observations, reviewed documentations, and conducted multiple interviews. It was found that the facility has had pest control in place for several months prior to this allegation being made. Pest control regularly came and set up traps and conducted evaluations prior to the allegation being received. Documents reviewed confirm the services from the contracted pest control. Staff were also trained to make observations and report sightings as well in order to immediately conduct spot cleaning or alerting to pest control for a return visit before the the regularly scheduled visit. Based on the information received this allegation is unsubstantiated.

Based on these observations, the above allegations are UNSUBSTANTIATED.
Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time. Report is reviewed wtih resident services director Ria Hernandez and a copy of this report is provided on this day.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cara Smith
LICENSING EVALUATOR NAME: Jaime Vado
LICENSING EVALUATOR SIGNATURE:

DATE: 09/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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