435201796-1-30-2026-26-AS-CKAI-DQYT6T-20260204132736

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 435201796
Report Date: 01/30/2026
Date Signed: 01/30/2026 10:13:56 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/05/2025 and conducted by Evaluator Marcella Tarin

COMPLAINT CONTROL NUMBER: 26-AS-20251105100020

FACILITY NAME:	NUEVA VISTA		FACILITY NUMBER:	435201796
ADMINISTRATOR:	WEINSTEIN, MICHAEL		FACILITY TYPE:	735
ADDRESS:	18225 HALE AVENUE		TELEPHONE:	(408) 465-8280
CITY:	MORGAN HILL	STATE: CA	ZIP CODE:	95037
CAPACITY:	72	CENSUS: 68	DATE:	01/30/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Administrator Mark Castillo		TIME COMPLETED:	10:15 AM

ALLEGATION(S):

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Reporting Requirements

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Marcella Tarin conducted an unannounced visit to deliver the investigation findings. LPA met with Administrator (ADM) Mark Castillo. LPA stated the purpose of the visit.

On 11/5/2025, the Department received a complaint with the above allegation.

On 11/12/2025, the Department conducted an unannounced initial investigation visit and interviewed Administrator (ADM) Mark Castillo.

It has been alleged that the facility does not follow reporting requirements

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Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Christine Kabariti
LICENSING EVALUATOR NAME: Marcella Tarin
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 26-AS-20251105100020

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

FACILITY NAME: NUEVA VISTA	FACILITY NUMBER: 435201796
	VISIT DATE: 01/30/2026

NARRATIVE

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On 11/12/2025 LPA Tarin interviewed ADM. ADM states he reported the alleged financial abuse to LPA Christine Kabariti a few days after 7/30/2025, when he discovered discrepancies with resident’s money during a random audit. ADM stated he did not remember the exact date of the phone call to LPA Kabariti. ADM states he submitted the reports to the Department on 8/14/2025.

On 8/12/2025 LPA Kabariti received a voicemail from ADM requesting a callback.

On 8/13/2025, LPA Kabariti returned phone call to ADM. ADM stated on 7/29/2025, he had conducted a random audit of residents’ money and found discrepancies for 30 residents. ADM stated between 7/31/2025 to 8/11/2025 the facility was trying to figure out what happened to the resident’s money. ADM stated he would submit the incident report to the Department on 8/13/2025. LPA Kabariti received 2 incident reports, and 2 SOC 341s on 8/13/2025 regarding alleged financial abuse.

On 8/14/2025 LPA Kabariti conducted an unannounced case management visit and interviewed ADM. ADM stated he had confused the dates of the incident when he spoke to LPA Kabariti on 8/1/2025. ADM states he conducted the audit on 7/30/2025, not 7/29/2025.

Based on LPA observations, interviews conducted, and records reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

A deficiency is being cited during today's visit per California Code of Regulations Title 22 and a repeat violation civil penalty of $250 dollars is being issued. See LIC 809D and LIC421FC.

An exit interview was conducted with ADM and a copy of this report and appeal rights were provided.

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END OF REPORT

SUPERVISORS NAME: Christine Kabariti
LICENSING EVALUATOR NAME: Marcella Tarin
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

LIC9099 (FAS) - (06/04)

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Control Number 26-AS-20251105100020

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

FACILITY NAME: NUEVA VISTA	FACILITY NUMBER: 435201796
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/30/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 02/09/2026 Section Cited CCR 80061(b)(1)(E)	1 2 3 4 5 6 7	80061 Reporting Requirements (b) (E) Upon the occurrence, during the operation of the facility, of any of the events specified in (1) In addition, a written report... (2)...shall be submitted to the licensing agency within seven days following the occurrence of such event. Any unusual incident or client absence which threatens the physical or emotional health or safety of any client.	1 2 3 4 5 6 7	AA states that AA and the Administrator, Mark Castillo will review Title 22 regulations Sections 80061 regarding reporting requirements and submit a statement of understanding of the regulations to CCL via email by POC due date of 2/9/2026.
	8 9 10 11 12 13 14	Based on interview, record review and observation the licensee did not comply with the section cited above wherein ADM discovered financial abuse during an audit of resident's money on 7/30/2025, which was not reported via written report to CCL until 8/14/2025 which poses a potential health, safety and personal rights risk to persons in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Christine Kabariti
LICENSING EVALUATOR NAME: Marcella Tarin
LICENSING EVALUATOR SIGNATURE:	DATE: 01/30/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/30/2026

LIC9099 (FAS) - (06/04)

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