435202078-5-5-2026-26-AS-CKAI-DUUV95-20260608161346

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 435202078
Report Date: 05/05/2026
Date Signed: 05/05/2026 09:48:51 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2026 and conducted by Evaluator David Marrufo

COMPLAINT CONTROL NUMBER: 26-AS-20260212163130

FACILITY NAME:	VILLA 2 RESIDENTIAL CARE HOME		FACILITY NUMBER:	435202078
ADMINISTRATOR:	ARIEL PALENCIA Y		FACILITY TYPE:	735
ADDRESS:	204 N. MORRISON AVE.		TELEPHONE:	(408) 998-2791
CITY:	SAN JOSE	STATE: CA	ZIP CODE:	95126
CAPACITY:	14	CENSUS: 12	DATE:	05/05/2026
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Loven "Ben" Garcia		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Facility Neglect / Lack of Supervision resulted in resident being sexually abused.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) David Marrufo conducted an unannounced complaint investigation visit and met with Loven Garcia. On 02/13/2026, LPA Marrufo conducted an initial complaint investigation visit. Department investigators conducted additional complaint investigation visits.

When the department received the complaint, it was alleged that facility staff neglect and lack of supervision resulted in resident R1 sexually abusing R2.

See LIC9099-C page for more information. Page 1 of 2.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Christine Kabariti
LICENSING EVALUATOR NAME: David Marrufo
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 26-AS-20260212163130

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

FACILITY NAME: VILLA 2 RESIDENTIAL CARE HOME	FACILITY NUMBER: 435202078
	VISIT DATE: 05/05/2026

NARRATIVE

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On 02/12/2026, R2 disclosed to a local law enforcement officer that R1 had inappropriately touched him/her and is constantly harassing other residents in the home. During interview with a law enforcement officer, R2 reported that R2 inappropriately touched him/her on two occasions and has also inappropriately touched other residents in the home. Local law enforcement interviewed R1 and R1 acknowledged that he/she grabbed R2’s shoulder due to hearing voices that tell him/her to touch and kiss people on their shoulders.

On 03/10/2026, a department investigator interviewed staff S1, S2, and Administrator (ADM) Ariel Palacios. S1, S2, and ADM acknowledged that R1 has a history of inappropriately touching other clients and facility staff.

On 03/10/2026, a department investigator interviewed residents R3-R4. R3 and R4 stated that R1 has inappropriately touched them in the past.

Furthermore, the facility has received three prior complaints involving R1 inappropriately touching residents. Although these complaints were unsubstantiated, they involved similar, recurring allegations. While the facility took some action to mitigate R1’s behaviors of inappropriately touching residents, the facility did not remove R1 from the facility, indicating the actions the facility took were insufficient to fully address or resolve the ongoing concerns.

Based on records review and interviews, there is preponderance of evidence to prove the alleged violation did occur; therefore, the allegation is substantiated.

See LIC9099-D for a deficiency cited as per the California Code of Regulations, Title 22.

This report was reviewed with Loven Garcia and a copy of this report and appeal rights were provided.

Page 2 of 2. END REPORT.

SUPERVISORS NAME: Christine Kabariti
LICENSING EVALUATOR NAME: David Marrufo
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 26-AS-20260212163130

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

FACILITY NAME: VILLA 2 RESIDENTIAL CARE HOME	FACILITY NUMBER: 435202078
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/05/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 05/06/2026 Section Cited CCR 80065(a)	1 2 3 4 5 6 7	80065 Personnel Requirements (a) Facility personnel shall be competent to provide the services necessary to meet individual client needs and shall, at all times, be employed in numbers necessary to meet such needs.	1 2 3 4 5 6 7	Licensee agrees to submit a Plan of Correction by 05/06/2026 stating how the licensee will ensure staff provide the services necessary to meet individual client needs, including preventing residents from inappropriately touching other residents.
	8 9 10 11 12 13 14	This requirement was not met as evidenced by: Licensee did not ensure that staff provided the services necessary to meet individual client needs, including preventing resident R1 from inappropriately touching R2 and other residents at the facility, which poses an immediate safety risk to residents in care.	8 9 10 11 12 13 14	The Plan of Correction must include how the licensee will conduct in-service training of staff on meeting individual client needs, as well as maintaining plans of action and care logs for staff to follow and document for any client(s) at the facility who have a behavior of inappropriately touching others.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Christine Kabariti
LICENSING EVALUATOR NAME: David Marrufo
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 3