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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435202100
Report Date: 05/15/2026
Date Signed: 07/03/2026 10:54:19 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/16/2026 and conducted by Evaluator Maria Partoza
COMPLAINT CONTROL NUMBER: 26-AS-20260116134743
FACILITY NAME:MASTEN CARE HOMEFACILITY NUMBER:
435202100
ADMINISTRATOR:JHANELLE GUICOFACILITY TYPE:
735
ADDRESS:375 FITZGERALD AVE.TELEPHONE:
(408) 846-8985
CITY:SAN MARTINSTATE: CAZIP CODE:
95046
CAPACITY:6CENSUS: 4DATE:
05/15/2026
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Jhanelle GuicoTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff physically abused resident in care
INVESTIGATION FINDINGS:
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-This report is being amended due additional information received by the department.

Licensing Program Analyst (LPA) Maria (Mita) Partoza, conducted an unannounced visit to deliver the findings of the complaint received by the department on 01/16/2026. LPA met with administrator Jhanelle Guico and stated the purpose of the visit.

The facility is licensed to serve adults ages 18 through 59 with developmental disabilities requiring Level 4I/Level 6 services, including individuals with severe maladaptive behaviors requiring intensive supervision, individualized behavioral intervention planning, and 24-hour staffing support.

On January 15, 2026, the Reporting Party (RP) stated that Resident 2 (R2) disclosed that staff hit R2 on the chest. RP stated that when asked to demonstrate what occurred, R2 struck own chest. RP stated that R2 identified Staff 4 (S4) as the alleged staff involved. page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Maria Partoza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 26-AS-20260116134743
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME: MASTEN CARE HOME
FACILITY NUMBER: 435202100
VISIT DATE: 05/15/2026
NARRATIVE
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On January 21, 2026 and on May 08, 2026 LPA conducted interviews with facility staff.
Staff 1 (S1), Staff 2 (S2), Staff 3 (S3), Staff 4 (S4), and Staff 6 (S6) stated they did not witness staff physically abuse R2.
Based on interview of S2, S3 and S6 who stated that R2 has a history of self injurious behavior, including striking own chest during behavioral episodes. S6 stated that on January 11, 2026, he/she observed R2 engaged in an aggressive behavioral episode and repeatedly struck his/her own chest, resulting in bruising. S4 stated that during a subsequent overnight shift, bruising was observed on R2’s chest. S4 stated that R2 initially stated not knowing how the bruising occurred, then stated being hit, but did not identify who caused the injury. S3 stated that R2 has a history of attributing injuries to others during behavioral episodes.

On January 21, 2026, LPA reviewed R2’s file record, including the Behavioral Support Plan, Client Development Evaluation Report, Individual Program Plan, Person-Centered Program Plan, daily notes, and pre-placement records. Based on document review, R2 has diagnosis of intermittent explosive disorder, history of physical aggression toward staff and peers, self injurious behaviors including striking own chest, and a prior documented incident in which R2 engaged in self injurious behavior and attributed the injury to staff. Record review further documented R2’s need for close supervision due to aggressive and maladaptive behaviors.

Based on record reviews, and interviews, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that staff physically abused the resident if the incident did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited during today's visit based on the California Code of Regulations (CCR) Title 22. An exit interview was conducted and a copy of the report was provided to Administrator (ADM) Jhanelle Guico.

On 06/16/2026, and 07/03/2026, On 06/16/2026, LPA attempted to interview Resident 2 (R2); however, R2 declined to participate despite three attempts by facility staff to obtain R2's consent. LPA interviewed Resident 3 (R3), who denied observing staff physically harm R2 or any other resident and denied being physically harmed by staff. On 07/03/2026, LPA interviewed Resident 2 (R2). R2 stated that staff and residents were hurting R2 and stated that staff pushed R2 and hit R2 on the knee. During the interview, R2 identified multiple staff and residents as causing injuries. LPA observed a superficial scratch on R2's knee with no visible bruising or limping. During the visit, LPA observed R2 approach another resident without physical contact and observed staff and residents maintaining distance from R2. When asked about Staff 4 (S4), R2 stated not remembering S4. However, R2 repeatedly referred to S4 as "correcto," but was unable to explain the statement. page 2 of 2 - end of report
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Maria Partoza
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2