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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435202124
Report Date: 11/20/2025
Date Signed: 11/20/2025 09:28:22 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/17/2025 and conducted by Evaluator Manuel Monter
COMPLAINT CONTROL NUMBER: 26-AS-20251117144406
FACILITY NAME:BEYOND POTENTIAL LEARNING CENTERFACILITY NUMBER:
435202124
ADMINISTRATOR:CARMELA MAGPAYOFACILITY TYPE:
775
ADDRESS:1753 SOUTH MAIN STREETTELEPHONE:
(408) 438-0442
CITY:MILPITASSTATE: CAZIP CODE:
95035
CAPACITY:75CENSUS: DATE:
11/20/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Program Director Melissa RamosTIME COMPLETED:
09:35 AM
ALLEGATION(S):
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Facility not adhering to fire clearance by cooking in the storage area.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Program Director (PD) Melissa Ramos

On November 17, 2025 the Department received a complaint alleging Facility not adhering to fire clearance by cooking in the storage area.

On November 17, 2025, the Department interviewed Witness W1. W1 he/she has observed on two occasions the facility using an outdoor cooking stove with a propane tank in the storage area of the facility. W1 stated he/she observed propane tank in the storage area on July 2024 and November 2025. W1 stated this is a fire clearance violation.

Page 1 Out of 2.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Manuel Monter
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 26-AS-20251117144406
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME: BEYOND POTENTIAL LEARNING CENTER
FACILITY NUMBER: 435202124
VISIT DATE: 11/20/2025
NARRATIVE
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On November 20, 2025, LPA Manuel Monter interviewed Program Director Melissa Ramos. PD stated a week ago facility staff was cooking with a cooking stove and propane tank. PD stated that day the facility was making pancakes. PD stated when they were cooking in the storage area, they had the roll up door up. PD stated this only occurred 1 time. PD acknowledged that cooking in the storage area was unsafe. PD stated they have removed the propane tank and cooking stove from the facility.

The Department reviewed Local Fire Department report dated July 10, 2025 and November 13, 2025. Both reports stated that it was observed that the inside of the warehouse of the facility had a cooking stove and propane tank inside.

Based on interviews and documents review the preponderance of evidence standard has been met therefore the above allegations is found to be SUBSTANTIATED.

Deficiencies are being cited, per Title 22 code of regulations, see LIC9099-D. This report was reviewed with Program Director Melissa Ramos. Appeal rights were provided.

Due to technical issues with printer, this report was emailed to Program Director Melissa Ramos.

Page 2 Out of 2. END OF REPORT.
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Manuel Monter
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 26-AS-20251117144406
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

FACILITY NAME: BEYOND POTENTIAL LEARNING CENTER
FACILITY NUMBER: 435202124
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/20/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/21/2025
Section Cited
CCR
82020
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82020 Fire Clearance All day programs shall ... maintain a fire clearance approved by the city or county fire department, the district providing fire protection services, or the State Fire Marshal. This requirement was not met as evidenced by:
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Program Director stated and showed LPA the cooking stove and propane tank is no longer inside the facility. Program Director stated she will send a letter of understanding regarding the regulation, and the importance of following their fire clearance for the health and safety of clients in care.
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Based on records reviewed and interviews conducted, Program Director admitted the facility staff was cooking with a cooking stove with a propane tank in the storage area of the facility. This poses an immediate health, safety and personal rights risk to residents in care.
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Program Director stated she will send the plan of correction to LPA by POC due date, November 21, 2025.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Manuel Monter
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3