435202216-3-4-2025-26-AS-KHOS-DENLG8-20250311084420

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 435202216
Report Date: 03/04/2025
Date Signed: 03/04/2025 12:50:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/08/2024 and conducted by Evaluator Jaime Vado

PUBLIC

COMPLAINT CONTROL NUMBER: 26-AS-20240308153944

FACILITY NAME:	AIM HIGHER, INC.		FACILITY NUMBER:	435202216
ADMINISTRATOR:	MARINA DAVID		FACILITY TYPE:	775
ADDRESS:	90 GREAT OAKS BLVD., STE. #101		TELEPHONE:	(408) 599-3155
CITY:	SAN JOSE	STATE: CA	ZIP CODE:	95119
CAPACITY:	80	CENSUS: 48	DATE:	03/04/2025
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Program Director - ShaTerica Isles		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff left clients unattended
Staff did not ensure they were not out of ratio
Staff did not receive proper CPR training
Staff screams at clients
Staff do not treat clients with dignity and respect
Staff are not meeting client's hygiene needs
Staff are inappropriately using client's walking devices
Staff did not ensure bathrooms were not in disrepair
Staff did not provide hand soap for clients in a timely manner
Staff did not ensure water fountain was not in disrepair
Staff did not ensure licensing signs were posted for clients

INVESTIGATION FINDINGS:

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On 03/04/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit regarding the allegations received. LPA met with program director ShaTerica Isles and explained the purpose of today's visit.

During the investigation, the Department's LPAs made observations, conducted interviews, requested documents, and reviewed those received documents pertinent to the allegations received. Based on staffing information and client attendance records received, the facility appears to meet staffing numbers and client ratio. Unattended clients cannot be proven. Hygiene supplies were present including extra clothing at time of observations. Bathrooms were observed to be in good repair at the time. Hand soap is present during observations made. Water fountain was observed to be in good repair and operating. No leaks observed at time of observations. It cannot be determined if staff used client's walking device inappropriately. CPR training records are reviewed. Licensing signs are posted when observations were made. Based on the items observed, reviewed, and interviews conducted these allegations cannot be proved or disproved. No further evidence or information was received from complainant to support these allegations. These allegations are unsubstantiated.

Based on these observations, the above allegations are UNSUBSTANTIATED.
Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Cara Smith
LICENSING EVALUATOR NAME: Jaime Vado
LICENSING EVALUATOR SIGNATURE:	DATE: 03/04/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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