435202473-1-8-2026-26-AS-CKAI-DQYTA6-20260204133303

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 435202473
Report Date: 01/08/2026
Date Signed: 01/08/2026 02:41:26 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/24/2025 and conducted by Evaluator Marcela Yanez

COMPLAINT CONTROL NUMBER: 26-AS-20250924123351

FACILITY NAME:	VILA VICTORIA #1		FACILITY NUMBER:	435202473
ADMINISTRATOR:	MR. CYRIL INNEH		FACILITY TYPE:	735
ADDRESS:	393 E. SAN FERNANDO STREET		TELEPHONE:	(408) 271-9244
CITY:	SAN JOSE	STATE: CA	ZIP CODE:	95112
CAPACITY:	23	CENSUS:	DATE:	01/08/2026
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Cyril Inneh		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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Facility is malodorous.
Staff did not ensure that resident had bedding.
Staff did not provided a comfortable environment for resident.
Staff did not provided adequate care to resident.

INVESTIGATION FINDINGS:

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On 01/09/26 Licensing Program Analyst (LPA) Marcela Yanez conducted an unannounced complaint investigation visit to deliver findings and met with Cyril Inneh, Administrator (ADM). LPA announced the purpose of the visit.

On 09/24/25 the department received a complaint with the above allegations.

On 10/03/25 LPA Yanez conducted an initial complaint investigation visit. During visit LPA Yanez toured the facility and observed a cleaning agent smell and mopped floors. The facility did not have a malodorous smell. LPA Yanez observed a bed in each room for residents to sleep in, and each room had a dresser. The facility temperature showed on facility wall thermometer was measured at 73 degrees F. LPA observed a locked shed in the backyard that housed linens, bed sheets and blankets for residents to use.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Christine Kabariti
LICENSING EVALUATOR NAME: Marcela Yanez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 26-AS-20250924123351

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

FACILITY NAME: VILA VICTORIA #1	FACILITY NUMBER: 435202473
	VISIT DATE: 01/08/2026

NARRATIVE

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During tour LPA inspected 12 bedrooms which contained a bed with bedding on the mattress. 3 out of 4 residents bedding had sheets over them an used as blankets instead of on the mattress. ADM stated that the residents are provided once a week with clean bedding to change their bedding from the soiled ones to the clean ones.

ADM stated the residents bedsheets get changed once a week. S1 stated the residents have the responsibility to change their bed sheets. 3 out of 3 staff stated that the facility provides clean linens to residents once a week or as needed if the bedding becomes soiled. 3 out of the 3 staff stated that they will encourage residents to change their bedding and it is part of the resident’s weekly tasks. 3 out of 3 staff stated the room temperature is set at 70 degrees F.

During the investigation the department interviewed 5 residents and ADM as well as 1 staff. 5 out of 5 residents stated that the facility provides clean linens weekly or sooner if residents dirty the sheets before the weekly change. 5 out of 5 residents’ beds had sheets and linens. 1 out of 5 didn’t have sheets on bedding but had them as a blanket instead of on the mattress. 5 out of 5 residents stated that the facility provides toiletries to residents to bathe and shampoo hair. 5 out of 5 residents stated they have the autonomy to decide when they shower. ADM stated that the facility encourages residents to shower and often offers pizza parties if they shower or offers any type of incentive for residents to shower and change clothes. ADM stated that the facility will offer residents assistance if they need help showering. ADM stated that the facility staff cannot force residents to shower, and it’s the residents’ personal right to refuse care in showering. ADM stated if that the facility will continue to encourage residents to shower.

On 01/08/26 the department has completed its investigation.

Based on investigation, records reviewed, and interviews conducted, the Department found that the above allegations are UNSUBSTANTIATED. An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations did or did not occur.

SUPERVISORS NAME: Christine Kabariti
LICENSING EVALUATOR NAME: Marcela Yanez
LICENSING EVALUATOR SIGNATURE:	DATE: 01/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/08/2026

LIC9099 (FAS) - (06/04)

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