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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435202594
Report Date: 10/28/2025
Date Signed: 10/28/2025 04:30:40 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/03/2025 and conducted by Evaluator Manuel Monter
COMPLAINT CONTROL NUMBER: 26-AS-20250603120258
FACILITY NAME:COMMUNITY SOLUTIONS CRISIS RESIDENTIALFACILITY NUMBER:
435202594
ADMINISTRATOR:MATTHEW MIAOFACILITY TYPE:
772
ADDRESS:115 MADRONE AVENUETELEPHONE:
(669) 888-3182
CITY:MORGAN HILLSTATE: CAZIP CODE:
95037
CAPACITY:15CENSUS: 14DATE:
10/28/2025
UNANNOUNCEDTIME BEGAN:
12:35 PM
MET WITH:Administrator Matthew MiaoTIME COMPLETED:
04:40 PM
ALLEGATION(S):
1
2
3
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5
6
7
8
9
Staff speaks inappropriately about the clients while in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Administrator Matthew Miao

On June 3, 2025 the Department received a complaint alleging Staff speaks inappropriately about the clients while in care.

On June 5, 2025, LPA Kabriti arrived unannounced to open the initial complaint investigation. LPA Kabriti interviewed clients C1-C5. 2 Out of 5 clients (C1, C3) stated staff are gossiping about other clients. C1 stated he/she tends to dramatize things and can't tell right now if things he/she's experiencing are true or untrue because of his/her mental health condition.

Page 1 Out of 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Manuel Monter
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 26-AS-20250603120258
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME: COMMUNITY SOLUTIONS CRISIS RESIDENTIAL
FACILITY NUMBER: 435202594
VISIT DATE: 10/28/2025
NARRATIVE
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3 Out of 5 clients (C2, C4, C5) stated staff do not speak inappropriately about/towards clients.

LPA Kabriti interviewed staff S1-S5. 5 Out of 5 clients (C1-C5) stated staff do not gossip or speak inappropriately about the clients in care.

On October 28, 2025, LPA Monter interviewed Clients C6-C18. 12 Out of 13 clients (C7-C13) stated the facility staff do not speak to clients in an inappropriate manner or gossip about other staff in clients presence. Client C6 stated there is a staff member who speaks to clients in a disrespectful manner. C6 stated staff S2 barks orders to the clients, is rude and rolls his/her eyes when clients ask for help.

LPA Monter interviewed staff S6-S13. 2 Out of 8 Staff (S6, S7) stated there are staff at the facility who talk down to the residents. S6 stated staff S2 can be rude when communicating with clients and has made remarks about clients sexual preferences. S6 stated this occurred months ago and doesn't recall a the date when this occurred. S7 stated he/she is aware of staff who are rude when speaking to clients and who raise their voices as well. S7 stated he/she could not provide dates when this occurred.

6 Out of 8 staff (S8-S13) stated they have not heard staff speak to clients in an inappropriate manner or gossip about other staff in clients presence.

Based on investigation, records reviewed, and interviews conducted, the Department found that the above allegations are UNSUBSTANTIATED. An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations did or did not occur.
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Manuel Monter
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2