<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435202594
Report Date: 10/28/2025
Date Signed: 10/28/2025 04:31:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/04/2025 and conducted by Evaluator Manuel Monter
COMPLAINT CONTROL NUMBER: 26-AS-20250904152916
FACILITY NAME:COMMUNITY SOLUTIONS CRISIS RESIDENTIALFACILITY NUMBER:
435202594
ADMINISTRATOR:MATTHEW MIAOFACILITY TYPE:
772
ADDRESS:115 MADRONE AVENUETELEPHONE:
(669) 888-3182
CITY:MORGAN HILLSTATE: CAZIP CODE:
95037
CAPACITY:15CENSUS: 14DATE:
10/28/2025
UNANNOUNCEDTIME BEGAN:
12:35 PM
MET WITH:Administrator Matthew MiaoTIME COMPLETED:
04:40 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff speaks inappropriately towards the clients
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Monter conducted an unannounced complaint inspection to deliver the findings on the above allegation. LPA met with Administrator Matthew Miao.

On September 4, 2025 the Department received a complaint alleging Staff speaks inappropriately towards the clients

On September 10, 2025 LPA David Marrufo interviewed clients C1-C15. 3 Out of 15 clients (C1, C5, C10) stated staff sometimes speaks inappropriately towards clients. 2 Out of 15 clients (C1,C5) stated staff speak badly of other staff in front of clients. 3 Out of 15 clients (C1, C5, C10) stated staff belittle clients.

12 Out of 15 Clients (C2-C4, C6-C9,C11-C15) stated staff don’t speak inappropriately towards clients.

Page 1 Out of 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Manuel Monter
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 26-AS-20250904152916
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME: COMMUNITY SOLUTIONS CRISIS RESIDENTIAL
FACILITY NUMBER: 435202594
VISIT DATE: 10/28/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPA David Marrufo interviewed Staff S1-S10. 7 Out of 10 staff (S1-S6, S9) stated staff don’t speak to clients in an inappropriate manner.

Staff S7 stated the staff are not inappropriate or degrading but are at times passive aggressive and might raise their voice. S7 stated staff speak badly about other staff when clients are in the vicinity.

S8 stated there was an instance with staff spoke to a client in an inappropriate manner. S8 stated a manager was mocking a client, and S8 felt it was inappropriate.

S10 stated there are staff who talk to clients like children and talk down to them. S10 stated some staff use codenames for clients and will say, “strawberries smells bad today.” S10 stated some staff have been know to laugh at clients delusions and hallucinations.

LPA David Marrufo interviewed Administrator Matthew Miao. ADM stated staff do not speak to clients in an inappropriate manner.

On October 28, 2025, LPA Manuel Monter interviewed Staff S11-S16. 6 Out of 6 staff (S11-S16) stated staff do not speak inappropriately towards clients and they have not heard or seen this occur.

LPA Monter interviewed clients C16-C23. 1 Out of 8 Clients (C16) interviewed stated Client C16 stated there is a staff member who speaks to clients in a disrespectful manner. C16 stated staff S1 barks orders to the clients, is rude and rolls his/her eyes when clients ask for help. 7 Out of 8 Clients (C17-C23) stated staff do not speak inappropriately towards clients and they have not heard or seen this occur.

Based on investigation, records reviewed, and interviews conducted, the Department found that the above allegations are UNSUBSTANTIATED. An unsubstantiated finding indicates that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegations did or did not occur. Page 2 Out of 2.
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Manuel Monter
LICENSING EVALUATOR SIGNATURE:

DATE: 10/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6