435202608-9-17-2024-26-AS-KHOS-D9LQ97-20240930115751

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 435202608
Report Date: 09/17/2024
Date Signed: 09/17/2024 05:24:46 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/01/2023 and conducted by Evaluator Chihhsien Chang

COMPLAINT CONTROL NUMBER: 26-AS-20230901124955

FACILITY NAME:	DIYA SENIOR CARE CORPORATION		FACILITY NUMBER:	435202608
ADMINISTRATOR:	KAUR, BHUPINDER		FACILITY TYPE:	740
ADDRESS:	366 LASSENPARK CIR		TELEPHONE:	(408) 226-1162
CITY:	SAN JOSE	STATE: CA	ZIP CODE:	95136
CAPACITY:	6	CENSUS: 5	DATE:	09/17/2024
		UNANNOUNCED	TIME BEGAN:	01:22 PM
MET WITH:	Bhupinder Kaur		TIME COMPLETED:	01:59 PM

ALLEGATION(S):

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Facility is in financial distress.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finding and met with Administrator (ADM) Bhupinder Kaur.

On 09/01/2023, the Department received a complaint with the allegation that the facility is in financial distress and did not pay staff salary on time.

On 09/07/2023, the Department conducted an initial investigation visit. LPA interviewed ADM and 2 staff. LPA obtained the facility utilities paid bill and balance, insurance paid bill, staff paid checks and the facility bank statement.

Continue on LIC9099-C. Page 1 of 2.

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Romeo Manzano	TELEPHONE: (408) 324-2112
LICENSING EVALUATOR NAME: Chihhsien Chang	TELEPHONE: (408) 904-9843
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 26-AS-20230901124955

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

FACILITY NAME: DIYA SENIOR CARE CORPORATION	FACILITY NUMBER: 435202608
	VISIT DATE: 09/17/2024

NARRATIVE

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On 9/7/2023, LPA interviewed 2 staff (S1, S2). Both staff stated they don't get the pay check on the first day of the month and the 16th day of the month. Both stated they received the pay checks 5 days later or even longer after the first day or 16th day of the month.

LPA interviewed Administrator (ADM). ADM stated he/she uses payroll service company ADP to help for the facility pay checks that most of the small companies used for payroll service. ADM stated he/she calculates the staff working hours of the time period and sends to the company ADP. ADM stated usually it takes 5 days for ADP to process and made the pay checks available. ADM denied he/she did not pay the staff. ADM stated the staff misunderstand that they will get paid the next day of the working period. ADM stated the facility is not in financial distress.

Reviewed the facility utilities bill statement, insurance bill statement, bank statement, all the transactions looks fine. The facility is not in a financial distress condition. ADM provides the copies of all staff 3 month pay checks. Reviewed the facility staff pay check documents, the paid day of the pay checks always on the 5th day of the month and on 5th day after the 16th day of the month. There are no missing checks for staff.

Based on the interviews and documents reviewed, no evidence to indicate the facility is in financial distress.

The Department has investigated the above allegations. Based on the investigation, observations, records reviewed, and interviews conducted, the Department found that the above allegations are UNFOUNDED, meaning that the allegation is false, could not have happened and/or is without a reasonable basis.

No citations noted at today’s compliant investigation visit. Exit interview was conducted with ADM. This report was provided to ADM for signature.

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SUPERVISOR'S NAME: Romeo Manzano	TELEPHONE: (408) 324-2112
LICENSING EVALUATOR NAME: Chihhsien Chang	TELEPHONE: (408) 904-9843
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 2