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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435202705
Report Date: 04/09/2026
Date Signed: 04/09/2026 11:05:41 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2025 and conducted by Evaluator Audrey Jeung
PUBLIC
COMPLAINT CONTROL NUMBER: 26-AS-20251022125012
FACILITY NAME:CRESCENT OAKSFACILITY NUMBER:
435202705
ADMINISTRATOR:JOSHUA LAMBENGCOFACILITY TYPE:
740
ADDRESS:147 CRESCENT AVETELEPHONE:
(408) 730-4004
CITY:SUNNYVALESTATE: CAZIP CODE:
94087
CAPACITY:44CENSUS: 36DATE:
04/09/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Bernadette Bender & Nick CatalanoTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
- Staff abused resident causing multiple injuries
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Based on review of medical and facility records and interviews with alleged victim, family members, staff, residents, and medical workers, this allegation is determined to be unsubstantiated.
Although the allegation may have occurred or is valid, there is not enough evidence to prove the alleged violation did or did not occur.
On 10/21/25, client #1 was medically evaluated after complaining of shoulder pain. Per medical reports, client had 4 fractured ribs and multiple bruises on both arms and both legs. Client reported that staff beat her, and that she was assaulted during an outing. Other residents denied being harmed in any way by staff.
Bruises were not observed by any staff, and client did not complain of chest or rib pains. It could not be determined how client's injuries were caused, but client was described as being aggressive and combative with other residents and staff almost daily.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cowan April
LICENSING EVALUATOR NAME: Audrey Jeung
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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