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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435202766
Report Date: 08/29/2025
Date Signed: 08/29/2025 03:28:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2025 and conducted by Evaluator Manuel Monter
COMPLAINT CONTROL NUMBER: 26-AS-20250630143917
FACILITY NAME:VILLA GLEN HOME ONEFACILITY NUMBER:
435202766
ADMINISTRATOR:BINARAO, PATRICKFACILITY TYPE:
735
ADDRESS:1727 CURTNER AVE.TELEPHONE:
(408) 622-8530
CITY:SAN JOSESTATE: CAZIP CODE:
95125
CAPACITY:6CENSUS: 5DATE:
08/29/2025
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Staff Rita RabanalTIME COMPLETED:
03:35 PM
ALLEGATION(S):
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Staff neglected residents care and supervision, resulting in resident sexually abusing another resident
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Manuel Monter conducted an unannounced investigation visit to deliver the investigation finding and met with Staff Rita Rabanal, who contacted ADM Patrick Binarao, via phone call.

On June 30, 2025, the Department received a complaint alleging Staff neglected residents care and supervision, resulting in resident sexually abusing another resident.

On June 30, 2025, the Department received an incident report (IR) regarding resident R1 and R2. The IR stated on Sunday, June 29 at approximately 6am, two staff heard yelling and groaning coming out of R1 and R2 shared bedroom. When staff entered the bedroom, R2 was sitting down naked on his/her bed. Staff then took R2 to the bathroom to give him/her a shower and noticed R2’s privates were very red and tender. Staff asked R1 if he/she did anything. R1 stated he/she “sucked R2’s privates.” Staff immediately report this to the ADM. Staff separated the two residents. Page 1 Out of 5
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Manuel Monter
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 26-AS-20250630143917
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME: VILLA GLEN HOME ONE
FACILITY NUMBER: 435202766
VISIT DATE: 08/29/2025
NARRATIVE
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On July 1 and 15, 2025, LPA Manuel Monter interviewed Staff S1 and S2. S1 stated on June 29, 2025, he/she was in the living room with staff S3. S1 stated during the weekend the staff don’t wake up the residents immediately. S1 stated the yelling occurred around 6:50am. S1 stated when he/she heard the yelling in R1 and R2’s room, he/she went to R1 and R2’s room. S1 stated he observed R2 sitting on his/her bed naked and R1 was sitting directly across from R2.

S1 stated he/she then brought R2 to the restroom to give R2 a shower. S1 stated as he/she was getting ready to shower R2, he/she noticed R2’s privates were very red. S1 stated he/she brought R2 back to his/her room. S1 stated S2 also came to see what had occurred. S1 stated S2 had asked R1, what had happened. R1 stated he/she had undressed R2 and “sucked” R2. S1 stated S2 repeated the question, and R1 had repeated that that he/she “sucked” R2.

Staff S2 started on June 29, 2025, he/she was in the kitchen, preparing for breakfast. S2 stated 2 staff were in living room, waiting for individuals to get up. S2 stated they just wait for them to get up from their own. S2 stated he/she was called by S1 to observe R2. S2 stated he/she observed R2’s privates were really red. S2 stated he/she then had asked R1 what had occurred. S2 stated R1 had stated that he/she “sucked” him/her.

Staff S3 stated he/she did do a walk thru at the beginning of his shift, to make a sound check to see/hear if any resident has woken up. S3 stated he/she wasn’t able to look inside R1’s room because the facility wasn’t able to have his/her finger print to open the R1 and R2’s door knob. S3 Stated around 6:30, he/she and S1 heard the R2 make a groaning sound. S3 stated he/she and S1 went to R1 and R2’s room. S3 stated they saw R2 was naked and awake, on his/her bed.

LPA interviewed staff S4-S7. S4-S7 stated they were not in the home when the incident occurred between R1 and R2.

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SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Manuel Monter
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 26-AS-20250630143917
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME: VILLA GLEN HOME ONE
FACILITY NUMBER: 435202766
VISIT DATE: 08/29/2025
NARRATIVE
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S1 stated R1 has the behavior of grabbing other residents privates. S1 stated he/she see’s this behavior whenever he/she is on shift. S2 stated sometimes when the peers are in the living room, R1 tends to try to get on top of them, and grab their private parts. S2 stated this has been happening since he/she has been working here. S3 stated he/she was told that R1 was very touchy with staff. S3 stated he/she was told by staff S1 said R1 will try to grab private areas of residents and staff. S3 stated S1 told him/her R1 likes to touch other residents and tries to lay on top of them. S4 stated R1 also has the behavior of trying to touch staff inappropriately. S4 tells R1 to not touch others and to keep personal space, and not to do it. S4 stated he/she has seen R1 trying to touch the other residents. S4 stated R1 has had this behavior since he/she moved into the home. S5 stated R1 has tried to touch staff and residents. S5 stated this has been an ongoing behavior for more than a few months. S6 stated R1 will try to touch the staff and other residents. S6 stated he heard R1 doing this since he/she moved in. Staff S7 stated he/she has seen R1 trying to touch the other residents since he/she moved into the home.

LPA Interviewed Facility ADM. ADM stated R1 had this inappropriate touching Behavior began when R1 moved in. ADM stated it started with R1 trying to touch female staff breasts, which then transitioned to trying to touch the other residents. ADM stated although R1 would try to touch the other residents, staff are able to redirect, and behaviorist was able to add it to the plan. ADM stated when staff clock in, they are supposed to check on the residents, prepare the medications and prepare breakfast.

On July 1 & 15, 2025, LPA Monter interviewed residents R2-R6. Residents R2-R5 were unable to provide answers to LPA's questions. Residents R2-R5 had behaviors such as, but not limited to; not talking, ignoring questions asked, becoming distracted and repeating the last word LPA stated. Resident R6 stated he/she doesn’t remember what occurred on June 29, 2025. R6 stated he/she only remembers that the police came that day. R6 stated he/she doesn’t know if R1 has ever tried to touch the other residents.

On August 25, 2025, LPA Monter interviewed staff S8. S8 stated R1 started showing sexual behaviors, like touching, hugging the breast area when hugging from behind the staff and touching the privates of the residents. S8 stated this behavior first appeared in February 2025. S8 stated R1 attempts to touch his/her peers about 4-5 times a week. S8 stated when R1 is in his/her room, staff are supposed to check on him/her. Page 3 Out of 5
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Manuel Monter
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 26-AS-20250630143917
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME: VILLA GLEN HOME ONE
FACILITY NUMBER: 435202766
VISIT DATE: 08/29/2025
NARRATIVE
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On August 26, 2025, LPA Monter interviewed R1’s Service coordinator SC. SC stated R1 has had the 1 on 1 supervision during waking hours since he/she moved in October 2024. SC confirmed that the care home staff should meet the supervision needs of the residents in care. SC stated R1’s behaviors do not begin and end, based on his/her 1 on 1 care giver schedule.

On August 29, 2025, LPA Manuel Monter interviewed Administrator Patrick Binarao. ADM stated regarding R1; during the weekdays, Monday thru Friday, R1 will wake up earlier. ADM stated during the weekends R1 will typically wake up at 7am, when the 1 on 1 care giver arrives. LPA asked ADM if R1 woke up earlier than 7am, who would be responsible for his/her supervision. ADM stated the facility staff would be responsible. ADM confirmed he had morning shift staff working at 6am, on June 29, 2025.

Based on a review of the facility staff schedule, Staff S1, S2 and S3 began their shift at 6am, on June 29, 2025.

The Department reviewed R1’s progress notes for the months of April, May, June 2025. Based on a review, the following dates note instances where R1 had inappropriate touching behaviors and or attempting to inappropriately touch : April 7, April 11, April 12, May 6, May 11, May 25, May 30, June 2, June 5, June 10, June 11, June 15, June 16, June 19, June 20, June 23, June 24, June 27, June 28, June 29.

Based on a review of R1’s behavioral data sheet, R1 had 5 instances of inappropriate touching in April 2025. R1 had 7 instances of inappropriate touching in the month of May 2025. R1 had 12 instances of inappropriate touching in the month of June 2025.

Based on a review of R2’s Individual Program Plan dated February 22, 2024, under sleep pattern, R2 sleeps from around 9:30pm to about 5:30/6am. Furthermore, R2 requires constant supervision during awake hours at all times to prevent injury or harm in all setting.

Based on a review of R1’s First Quarter Report on Consumer Progress on IPP, dated January 13, 2025, R1 had an average of 60 instances of inappropriate touching in October-November-December 2024.

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SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Manuel Monter
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 26-AS-20250630143917
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME: VILLA GLEN HOME ONE
FACILITY NUMBER: 435202766
VISIT DATE: 08/29/2025
NARRATIVE
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Based on a review of R1’s Needs and Services (ANS) plan dated June 1, 2025, R1 has no safety awareness and needs constant supervision during waking hours. R1 maladaptive behaviors include physical aggression, property destruction, and inappropriate touching. Furthermore, the ANS states under needs- R1 will have reduced engaging in inappropriate touching of other to zero times per month in a 12-month period, with the objective of having the home take date and attempt to redirect R1 with visuals, rules and verbal reminder and immediate blocking. Furthermore, the ANS does not outline how staff will “immediate block” R1’s inappropriate touching behaviors, during the hours R1 doesn’t have a 1 on 1 care giver.

Based on a review of R1’s Behavioral Support Plan, dated June 12, 2025, R1 has a 1 on 1 for 10 hours per day during the weekdays and 16 hours per day on Saturday & Sunday. Furthermore, Since R1’s placement, he/she has had a few recent incidents of inappropriate touching of at least two housemates on two separate days. R1’s Behavioral support plan also states due to these incidents and increasing behaviors despite having 1 on 1 assistance. Under inappropriate touching, the behavioral plan states, the home will take data and attempt to redirect R1 and immediate blocking. R1 should be supervised at all times when in the presence of other residents in the home to block any attempts of sexual touching/assault. The behavioral support plan also states, increase physical distance between other residents and R1.

Based on interviews and documents review the preponderance of evidence standard has been met therefore the above allegations is found to be SUBSTANTIATED.

Deficiencies were cited from California Code of Regulations, Title 22 during today’s visit, see LIC 9099-D. This report was reviewed with Administrator Patrick Binarao. ADM stated Staff Rita Rabanal could sign on his behalf. A copy of the report was provided. Appeal Rights was provided.

Page 5 Out of 5. END OF REPORT
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Manuel Monter
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 26-AS-20250630143917
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

FACILITY NAME: VILLA GLEN HOME ONE
FACILITY NUMBER: 435202766
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/30/2025
Section Cited
CCR
80078(a)
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80078 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the client's needs.

This requirement was not met as evidence by
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ADM stated he will submit Plan of Correction by the POC due date to train staff on providing care and supervision necessary to meet the residents needs. Once the training is complete, the ADM agrees to submit copies of the training records to CCLD.
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Based on interviews and records reviewed, on 06/29/2025, staff did not meet the supervision needs of R1 and R2, resulting in R1 sexually abusing R2. This poses an immediate Health, Safety, or Personal Rights risk to persons in care.
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ADM stated he will also send a written letter of understanding regarding the regulation.

ADM stated he will send the Plan of Action by POC date August 30, 2025
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Manuel Monter
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 6