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25 | Licensing Program Analyst (LPA) Christine Dolores arrived unannounced to conduct a case management - other visit. LPA met with Executive Director (ED) Paula Spanek.
The purpose of the visit was to follow-up on a concern regarding a pending refund for resident (R1), who vacated the premises on 12/28/2023.
During visit, LPA interviewed 1 staff member and obtained resident (R1)'s final account statement and Residence and Services Agreement.
This case management visit will be kept open and pending investigation.
This report was reviewed with Executive Director (ED) Paula Spanek and a copy of the report was provided. |