435202898-2-27-2026-26-AS-RMAO-DWWQ95-20260813115741

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 435202898
Report Date: 02/26/2026
Date Signed: 02/27/2026 09:34:11 AM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/17/2025 and conducted by Evaluator Maria Partoza

COMPLAINT CONTROL NUMBER: 26-AS-20251217150049

FACILITY NAME:	OAKMONT OF SILVER CREEK		FACILITY NUMBER:	435202898
ADMINISTRATOR:	MINNIE WEBER		FACILITY TYPE:	740
ADDRESS:	3544 SAN FELIPE ROAD		TELEPHONE:	(669) 200-2442
CITY:	SAN JOSE	STATE: CA	ZIP CODE:	95135
CAPACITY:	148	CENSUS: 77	DATE:	02/26/2026
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Minnie Weber - Executive Director		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Staff did not ensure that facility is delivering hot water for residents in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Maria (Mita) Partoza conducted an unannounced visit to deliver the finding of the complaint investigation received by the Department and met with Executive Director (ED) Minnie Weber.

On 12/17/2025 the Department received a complaint that staff did not ensure that the facility is delivering hot water for residents in care. On 01/21/2026, 02/05/2026 and 02/26/2026 LPA Partoza continued with the investigation and interviewed 12 residents and 3 staff.

On 12/22/25, LPA conducted an interview with S1 and collected information regarding water temperature. S1 stated that the plumber came in to check the water temperature when no hot water was reported by the resident and is currently being addressed by the facility maintenance director (MD).

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Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Maria Partoza
LICENSING EVALUATOR SIGNATURE:	DATE: 02/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 26-AS-20251217150049

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

FACILITY NAME: OAKMONT OF SILVER CREEK	FACILITY NUMBER: 435202898
	VISIT DATE: 02/26/2026

NARRATIVE

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01/21/2026, LPA interviewed R1 to R3 who stated that the water temperature takes about 3 to 6 minutes to arrive at their faucet and it takes time to reach regulation temperature of 105 to 120. R2 stated that it is not the hot water that's the problem but it's more of "personal preference" according to R2 he/she wants his/her hot water to be at 120 degree F or above, not 105 to 120 degree F. R2 wants hot water to arrive on time when he/she needs it and when he/she wants it and not wait for 5 to 8 minutes for the hot water to arrive through the pipes. R1 stated that it is not the hot water,"it about the length of time before the water rises up to 105 to 120 degrees F. R1 & R2 stated that they are more concerned that water is being wasted. R3 stated he/she just waits.

R2 provided LPA a survey that R2 conducted from the facility residents in the assisted living (AL) section. Based on the data collected by R2, he/she was able to get a response from 27 residents out of 32 people who participated in the survey from the AL section of the facility. R2 summarized the survey and found that most of the participants appear content with the hot water temperature in their apartments, with only four or five reporting unsatisfactory water temperature and underlined the phrase "these exceptions need to be more thoroughly investigated."

S1 to S3 and R2 stated that on 01/14/2026, R2, ED, MD and the plumber went to 6 of the residents apartments who stated they have no hot water and tested the hot water temperature, S3 stated that the plumber had a bucket and filled it up with hot water and submerged his/her thermometer inside the bucket and the water temperature measure at 118 degree F for the 6 apartments, S3 stated that R2 had his/her own thermometer, measured and made notes and ED shared the results to the residents.

On 01/21/2026, LPA conducted a water temperature check of R1 to R3s apartment and was able to measure 109.7 to 118 degree F. in the kitchen and bathroom after 5 to 8 minutes. On 02/26/2026 LPA interviewed R5 and R12 stated that they have no problem with the hot water temperature or the time it takes for the water to rise to proper temperature. R10 and R11 who stated that the water takes time to rise to temperature. R11, stated he/she wants to have hot water that he/she can regulate and that 112 to 118 is not hot enough for him/her. R10 & R11 stated it takes time for the hot water to rise to 105 to 120 degree F.

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SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Maria Partoza
LICENSING EVALUATOR SIGNATURE:	DATE: 02/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026

LIC9099 (FAS) - (06/04)

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Control Number 26-AS-20251217150049

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

FACILITY NAME: OAKMONT OF SILVER CREEK	FACILITY NUMBER: 435202898
	VISIT DATE: 02/26/2026

NARRATIVE

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Based on interviews, document reviews and observation, this agency has investigated the complaint alleging that "staff did not ensure that facility is delivering hot water for residents in care." We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

No deficiencies were cited during today's visit based on California Code of Regulations (CCR) Title 22. An exit interview was conducted with Executive Director (ED) Minnie Weber and copy of the report was provided.

SEE LIC 9099A for the second allegation.

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SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Maria Partoza
LICENSING EVALUATOR SIGNATURE:	DATE: 02/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2026

LIC9099 (FAS) - (06/04)

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