435202898-6-1-2026-26-AS-RMAO-DWWQ94-20260813115741

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 435202898
Report Date: 05/27/2026
Date Signed: 06/01/2026 11:13:46 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/17/2025 and conducted by Evaluator Maria Partoza

COMPLAINT CONTROL NUMBER: 26-AS-20251217150049

FACILITY NAME:	OAKMONT OF SILVER CREEK		FACILITY NUMBER:	435202898
ADMINISTRATOR:	MINNIE WEBER		FACILITY TYPE:	740
ADDRESS:	3544 SAN FELIPE ROAD		TELEPHONE:	(669) 200-2442
CITY:	SAN JOSE	STATE: CA	ZIP CODE:	95135
CAPACITY:	148	CENSUS:	DATE:	05/27/2026
		UNANNOUNCED	TIME BEGAN:	08:05 AM
MET WITH:	Minnie Weber		TIME COMPLETED:	12:17 PM

ALLEGATION(S):

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Staff did not respond to residents call button.

INVESTIGATION FINDINGS:

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On 05/27/2026 at 8:05 AM,Licensing Program Analyst (LPA) Maria (Mita) Partoza, conducted an unannounced complaint investigation visit and met with Executive Director/Administrator (ED/ADM) Minnie Weber. LPA stated the purpose of the visit.

On 12/17/2025, the Department receive a complaint with the above allegation. On 12/22/2025, Licensing Program Analyst (LPA) interviewed the Reporting Party (RP), who reported concerns that residents experienced delays after activating emergency call pendants. RP stated some residents requiring assistance with escorting, transfers, toileting, and mobility support waited approximately 20 minutes or longer for assistance.

LPA reviewed the facility’s pendant call log records dated 12/16/2025 through 12/22/2025, which reflected unresolved and delayed call alert entries.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Maria Partoza
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 26-AS-20251217150049

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

FACILITY NAME: OAKMONT OF SILVER CREEK	FACILITY NUMBER: 435202898
	VISIT DATE: 05/27/2026

NARRATIVE

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On 12/22/2025, LPA interviewed Executive Director (S1), who stated the facility experienced issues involving emergency call pendants during December and replaced affected equipment. S1 stated unresolved call entries may occur when staff physically respond to residents but do not electronically clear the alert. S1 stated the facility utilized escalation monitoring intervals of approximately 5, 10, and 15 minutes, with front desk staff contacting caregivers when alerts remained active.

On 02/05/2026, LPA conducted functional testing of six resident emergency call pendants for R4, R5, R6, R7, R8, and R9 in multiple areas of the facility, including the activity room, dining room, and resident hallways. Observed staff response times ranged from approximately 2 to 8 minutes. LPA interviewed residents R4 through R12 regarding staff response to emergency call pendants. 5 out of 9 residents interviewed (R4, R5, R7, R8, and R9) stated staff generally responded within several minutes after activating the emergency call pendant. R6 reported prior pendant relay concerns and stated the pendant had been repaired or replaced multiple times. R10 and R11 stated staff generally responded within approximately 5 to 8 minutes. R12 stated he had not used his emergency call pendant since admission to the facility.

On 02/26/2026 and 05/27/2026, LPA interviewed 4 facility staff (S3, S4, S5, and S6), who stated residents activating pendants often require assistance with activities of daily living and mobility assistance. Staff stated unresolved call log entries do not indicate staff did not physically respond to residents because alerts may remain uncleared if staff did not electronically clear the pendant or if the pendant was not responding properly.

Based on interviews, record review and LPA observations, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited during today's visit based on the California Code of Regulations (CCR) Title 22 and a copy of the report was provided to Executive Director/Administrator Minnie Weber.

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end of report

SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Maria Partoza
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026

LIC9099 (FAS) - (06/04)

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