435202941-2-27-2026-26-AS-RMAO-DS2NWX-20260310105017

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 435202941
Report Date: 02/27/2026
Date Signed: 02/27/2026 03:01:09 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/20/2026 and conducted by Evaluator Simranjit Rai

COMPLAINT CONTROL NUMBER: 26-AS-20260120162351

FACILITY NAME:	EKAM CARE HOME		FACILITY NUMBER:	435202941
ADMINISTRATOR:	KAUR, BHUPINDER		FACILITY TYPE:	740
ADDRESS:	2536 AUSTIN PLACE		TELEPHONE:	(408) 249-1149
CITY:	SANTA CLARA	STATE: CA	ZIP CODE:	95050
CAPACITY:	6	CENSUS: 5	DATE:	02/27/2026
		UNANNOUNCED	TIME BEGAN:	01:50 PM
MET WITH:	Administrator (ADM), Bhupinder (Bani) Kaur		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Residents were left unsupervised at the facility.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with the Administrator (ADM), Bhupinder (Bani) Kaur and stated the purpose of today’s visit.

On 1/20/2026, the Department received a complaint with the above allegation. On 1/27/2026, the Department conducted an initial investigation at the facility.

It was alleged that on the evening on 1/19/2026, facility staff left the facility and the residents unsupervised.

Continuation on LIC 9099-C, Page 1 of 2.

Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Simranjit Rai
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 26-AS-20260120162351

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

FACILITY NAME: EKAM CARE HOME	FACILITY NUMBER: 435202941
	VISIT DATE: 02/27/2026

NARRATIVE

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Page 2 of 2.

On 1/27/2026, LPA Rai interviewed 3 staff (S1-S2) including Administrator (ADM) Bhupinder (Bani) Kaur. ADM stated there are staff present at the facility for care and supervision. ADM stated the evening on 1/19/2026, staff S1 was leaving the facility and said bye to the residents and staff S2 was present at the facility to oversee the residents. ADM stated the residents may have misunderstood thinking S1 left the facility and S2 was not present in the facility. S1 stated he/she left the facility on 1/19/2026 after the shift and S2 was present at the facility. S2 confirmed S1’s statement by stating he/she was present at the facility after S1 left the facility on 1/19/2026.

On 1/27/2026, LPA Rai interviewed 5 residents (R1-R5). 4 Out of 5 residents did not want to be interviewed or did not provide any information regarding the allegation. R1 stated there was a misunderstanding on the evening 1/19/2026 when S1 left the facility after shift. R1 stated there was another staff S2 present at the facility and the residents were not left alone and unsupervised.

Based on the review staff schedule for January 2026, LPA Rai reviewed two staff (S1 &S2) were scheduled for the AM/PM shift on 1/19/2026. LPA Rai confirmed with interviews with S1 and S2 that they were present at the facility during the evening of 1/19/2026.

The Department has completed the investigation of the above allegation. Based on interviews conducted and record reviews, the Department has found that the above allegation were UNFOUNDED, meaning that the allegation were false, could not have happened and/or are without a reasonable basis.

No deficiencies cited from California Code of Regulations, Title 22. Exit interview conducted with Administrator (ADM) Bhupinder (Bani) Kaur and a copy of the report was provided.

SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Simranjit Rai
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2