435294345-5-20-2025-26-AS-KHOS-DH2HYR-20250526063711

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 435294345
Report Date: 05/20/2025
Date Signed: 05/20/2025 11:32:59 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2025 and conducted by Evaluator Jaime Vado

PUBLIC

COMPLAINT CONTROL NUMBER: 26-AS-20250129152555

FACILITY NAME:	WESTMONT OF MORGAN HILL		FACILITY NUMBER:	435294345
ADMINISTRATOR:	JOLIE HIGGINS		FACILITY TYPE:	740
ADDRESS:	1160 COCHRANE RD		TELEPHONE:	(408) 779-8490
CITY:	MORGAN HILL	STATE: CA	ZIP CODE:	95037
CAPACITY:	112	CENSUS: 71	DATE:	05/20/2025
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Resident Services Director - Ria Hernandez		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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- Facility staff tells resident to use their diaper rather than assist the resident to the bathroom
- Facility staff does not offer resident water resulting in dehydration
- Facility does not safeguard resident's personal belongings
- Facility staff handled a resident roughly

INVESTIGATION FINDINGS:

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On 05/20/2025, Licensing Program Analyst (LPA) Jaime Vado conducted an unannounced complaint investigation visit in order to deliver findings regarding the allegations received. LPA met with Resident Services Director - Ria Hernandez and explained the purpose of today's visit.

During the investigaiton documents are reviewed, interviews are conducted, and observations are made. It cannot be determined if the allegations took place as described. Contridicting information cannot confirm if they took place. Facility has toileting plans for all residents. Water is encouraged, sometimes juice, to residents as well as snacks. Staff do are not aware of how or if the resident's belongings went missing. Staff indicate that residents tend to take off clothing such as sweaters and leave them behind. Or, residents due to their diagnosis' of dementia may take another resident's clothes unintentionally. No staff or residents indicate seeing staff handle resident's roughly as described. These allegations are unsubstantiated.

Based on these observations, the above allegations are UNSUBSTANTIATED.
Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are unsubstantiated at this time. Report is reviewed with Resident Services Director - Ria Hernandez and a copy is provided during today's visit.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Cara Smith	TELEPHONE: (650) 266-8889
LICENSING EVALUATOR NAME: Jaime Vado	TELEPHONE: (559) 476-9353
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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