<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435294345
Report Date: 02/04/2026
Date Signed: 02/04/2026 03:01:02 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2025 and conducted by Evaluator Simranjit Rai
COMPLAINT CONTROL NUMBER: 26-AS-20251112160202
FACILITY NAME:WESTMONT OF MORGAN HILLFACILITY NUMBER:
435294345
ADMINISTRATOR:JOLIE HIGGINSFACILITY TYPE:
740
ADDRESS:1160 COCHRANE RDTELEPHONE:
(408) 779-8490
CITY:MORGAN HILLSTATE: CAZIP CODE:
95037
CAPACITY:112CENSUS: 85DATE:
02/04/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Executive Director, Michael Fountain and Resident Service Director, Jmy RamosTIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff are not adhering to residents' care plan.
Facility staff are not addressing the issue of ants in resident's rooms and kitchen area.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Simi Rai conducted an unannounced visit to conclude the complaint investigation. LPA Rai met with the Executive Director, Michael Fountain and Resident Service Director, Jmy Ramos and stated the purpose of today’s visit.

On 11/12/2025, the Department received a complaint with the above allegations. On 11/20/2025, the Department conducted an initial investigation at the facility.

Continuation on LIC 9099-C, Page 1 of 3.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Simranjit Rai
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 26-AS-20251112160202
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME: WESTMONT OF MORGAN HILL
FACILITY NUMBER: 435294345
VISIT DATE: 02/04/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Page 2 of 3.
Facility staff are not adhering to residents’ care plan. It was alleged residents are being left in their wheelchairs “all day”, staff are not meeting resident’s care needs in memory care and assisted living.

On 11/20/2025, LPA Rai interviewed four staff (S1-S4). Three out of four staff (S1-S3) are involved in the resident’s care. Three out of three staff stated the facility has an electronic system to generate residents’ care plan and staff initial as acknowledgment for providing care and supervision to the residents in a timely manner. The staff are able to make notes if the resident was delayed care or if resident refused care services. Three out of three staff stated they do not see residents in their wheelchairs all day as residents are transferred by staff. They stated there is one resident (R1) who sleeps in the assisted living side of the facility but spends the day on the memory care side of the facility for activities and meals. R1 stated the facility staff is able to provide care and supervision to the resident and the residents’ needs and services have been updated.

Based on review of at random five resident’s records, LPA Rai reviewed 5 service plans which address resident’s care and attached care plans which show staff’s initials acknowledging providing care and supervision to the residents in a timely manner. LPA Rai reviewed R1’s care plan before and after moving to assisted living unit and the facility staff addressed resident’s care and supervision.

On 2/4/2026, LPA Rai interviewed three staff (S5-S7). Three out of three staff stated the facility staff do not leave the residents in the wheelchair “all day”. The facility staff will assist the residents back to their bed for naps or help assist them in the dining room and activity room. Three out of three staff stated they are meeting the residents’ care needs in a timely manner and they acknowledge providing care and supervision by placing an initial in the resident’s care plan for each service for each shift of the day. Three of the three staff stated the facility staff did assist resident R1 in assisted living side and memory care side and they are able to meet the resident’s care and supervision needs.

On 2/4/2026, LPA Rai interviewed five residents (R1-R5). Five out of five resident stated the facility staff do not leave the residents in the wheelchair “all day”. Five out of five residents stated the staff are meeting the residents’ care needs in a timely manner and they have no issues of staff not responding to their care needs in a timely manner.
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Simranjit Rai
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 26-AS-20251112160202
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME: WESTMONT OF MORGAN HILL
FACILITY NUMBER: 435294345
VISIT DATE: 02/04/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Page 3 of 3.
Facility staff are not addressing ants in the facility in resident's rooms and kitchen area. It was alleged that there are ants in the kitchen and resident rooms and the facility staff are not addressing the issue.
On 11/20/2025, LPA Rai interviewed four staff (S1-S4). Four out of four staff stated the facility staff do address ant issues in the facility. Four out of four staff stated there is a third-party vendor that comes out to the facility twice a month as maintenance care to ensure there are no issues in the facility. Four out of four staff stated the maintenance team at the facility do have commercial spray to address ant issues in the facility right away and if there are repeat issues with the resident rooms, then the third-party vendor will address the issue during the monthly spray schedule.

Based on review of facility system of recording maintenance issues at the facility, LPA Rai reviewed 6 incidents between May 2025 to November 2025 wherein there were ants present in resident rooms. LPA Rai did not observe any records wherein there were any incidents recorded of ants present in kitchen area. LPA Rai reviewed the third party vendor services from September 2025 to November 2025 and LPA Rai did not observe any records where technician observed any pests at the facility and technician provided the semi-monthly treatment in the kitchen, resident rooms, and exterior areas of the facility.

On 2/4/2026, LPA Rai interviewed three staff (S5-S7). Three out of three staff stated they have brought up issues of ants being present in resident rooms, but the maintenance team has addressed it right away. Three out of three staff stated they have observed the third-party vendor present at the facility addressing the concerns in the kitchen and resident rooms and the facility staff have addressed the ant concerns right away.
On 2/4/2026, LPA Rai interviewed five residents who reported incidents of ants in their room between May 2025 to November 2025. Five out of five residents stated they brought up the concerns of ants to the facility staff and they addressed the issue right away by spraying the area or bring in the third-party vendor to address the issue.

The Department has completed the investigation of the above allegations. Based on interviews conducted and record reviews, the department has found that the above allegations were UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. No deficiencies cited from California Code of Regulations, Title 22. Exit interview conducted with Executive Director, Michael Fountain and Resident Service Director, Jmy Ramos and a copy of the report was provided.
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Simranjit Rai
LICENSING EVALUATOR SIGNATURE:

DATE: 02/04/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/04/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3