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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435700356
Report Date: 12/09/2025
Date Signed: 12/09/2025 11:38:35 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2025 and conducted by Evaluator Christina Uribe
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250807051027
FACILITY NAME:DIAZ MARTINEZ, OLGAFACILITY NUMBER:
435700356
ADMINISTRATOR:DIAZ MARTINEZ, OLGAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(650) 814-9518
CITY:MOUNTAIN VIEWSTATE: CAZIP CODE:
94043
CAPACITY:14CENSUS: 5DATE:
12/09/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Olga Diaz MartinezTIME COMPLETED:
11:50 AM
ALLEGATION(S):
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Child sustained a skull fracture due to lack of care or supervision from licensee
INVESTIGATION FINDINGS:
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On 12/09/2025 at 10:00am, Licensing Program Analysts (LPAs) Christina Uribe and Diana Campos conducted an unannounced visit for the purpose of investigating a complaint regarding the above allegation of a personal rights violation. LPAs met with licensee, Olga Diaz Martinez. Also present at the time of today’s inspection are 1 fingerprint cleared staff, licensee's adult son, and 5 children.

Based on interviews conducted and relevant documents obtained, the preponderance of evidence standard has been met, therefore the above allegation of a child sustained a skull fracture due to a lack of care or supervision from licensee is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 3, Article 06, Section: 102423(a)(2) - Personal Rights, are being cited on the attached LIC 9099D for a Type A Violation.

Page 1 of 2 ***Continued on LIC 9099C***
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Christina Uribe
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 52-CC-20250807051027
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: DIAZ MARTINEZ, OLGA
FACILITY NUMBER: 435700356
VISIT DATE: 12/09/2025
NARRATIVE
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LPA Uribe informed licensee, Olga Diaz Martrinez that this report dated 12/09/2025 documents one Type A citation which shall be posted for 30 consecutive days as there is/are immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Uribe informed the licensee to provide a copy of this licensing report dated 12/09/2025 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Report was reviewed and a notice of site visit was given and must remain posted for 30 days. Appeal rights were given. Exit interview was conducted with the licensee, Olga Diaz Martinez.





















Page 2 of 2 ***End of Report***
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Christina Uribe
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 52-CC-20250807051027
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: DIAZ MARTINEZ, OLGA
FACILITY NUMBER: 435700356
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/09/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/10/2025
Section Cited
CCR
102423(a)(2)
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Section 102423(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee ...These rights include the following (2) To receive safe, healthful, and comfortable accommodations...
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Licensee and assistant(s) will register for the Advanced Child Care Training which is an online course at the American Red Cross's website and email proof of registration to LPA Uribe at christina.uribe@dss.ca.gov no later than 11:00am on 12/10/25. The licensee
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This requirement was not met as evidenced by: Evidence collected confirms that a child in care sustained an unexplained skull fracture while in the care of the licensee which poses an immediate risk to the health, safety, and personal rights to children in care.
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and assistant(s) will complete this course and email the certificate of completion to LPA Uribe at christina.uribe@dss.ca.gov no later than the due date of 8:00am on 12/15/25.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Christina Uribe
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3