435700722-4-2-2026-52-CC-CCHS-DU6QPR-20260517122107

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 435700722
Report Date: 04/02/2026
Date Signed: 04/02/2026 03:35:02 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2026 and conducted by Evaluator April Wright

COMPLAINT CONTROL NUMBER: 52-CC-20260223142736

FACILITY NAME:	WINDSOR PRESCHOOL		FACILITY NUMBER:	435700722
ADMINISTRATOR:	PAL, SIMANTI		FACILITY TYPE:	850
ADDRESS:	908 NORTH RENGSTORFF AVENUE		TELEPHONE:	(408) 940-6667
CITY:	MOUNTAIN VIEW	STATE: CA	ZIP CODE:	94043
CAPACITY:	95	CENSUS: 64	DATE:	04/02/2026
		UNANNOUNCED	TIME BEGAN:	09:55 AM
MET WITH:	Sahil Saini		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Physical Plant - Facility’s play structure is in disrepair.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On April 2nd, 2026 at approximately 9:55am, Licensing Program Analyst (LPA) April Wright conducted an unannounced complaint site inspection to deliver complaint findings. LPA met with Center Director Sahil Saini and informed them of the allegations against the preschool license. Allegations being Physical Plant. LPA took a tour of the facility for a health and safety inspection. Present during the inspection were 64 children (9 toddlers / 55 preschool age) and 11 fingerprint cleared staff personnel.
LPA conducted interviews with director and staff. LPA conducted an additional inspection of the children's play yards. During the inspection of the toddler play yard, LPA observed a wood panel missing with 2 nails sticking out as stated by the RP.
Based on the LPA observations and documentation that was received and reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 - Chapter 1 - Article 07 Section 101239(o)(1) is being cited on the attached LIC. 9099D. Exit interview was conducted with Center Director Sahil Saini. Appeal rights were given and discussed.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 10

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2026 and conducted by Evaluator April Wright

COMPLAINT CONTROL NUMBER: 52-CC-20260223142736

FACILITY NAME:	WINDSOR PRESCHOOL		FACILITY NUMBER:	435700722
ADMINISTRATOR:	PAL, SIMANTI		FACILITY TYPE:	850
ADDRESS:	908 NORTH RENGSTORFF AVENUE		TELEPHONE:	(408) 940-6667
CITY:	MOUNTAIN VIEW	STATE: CA	ZIP CODE:	94043
CAPACITY:	95	CENSUS: 64	DATE:	04/02/2026
		UNANNOUNCED	TIME BEGAN:	09:55 AM
MET WITH:	Sahil Saini		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Other:

Staff do not practice standard sanitation precautions.
Staff do not take adequate measures to prevent outbreaks in the daycare.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On April 2nd, 2026 at approximately 9:55am, Licensing Program Analyst (LPA) April Wright conducted an unannounced complaint site inspection to deliver complaint findings. LPA met with Center Director Sahil Saini and informed them of the allegations against the preschool license. Allegations being Other. Present during the inspection were 64 children (9 toddlers / 55 preschool age) and 11 fingerprint cleared staff personnel
LPA conducted interviews with director and staff. During the inspection, LPA observed staff sweeping, mopping and cleaning after children's activities and meals. LPA observed all cleaning products are keep secured and inaccessible to children in care. Center Director stated that the center is cleaned regularly and at close of each day. Cleaning includes all mats, toys, tables and equipment. Center Director stated that if an outbreak of any disease occurs at the facility, families are notified immediately via text, call or email. Based on LPA observations and interviews which were conducted, this agency has investigated the complaint and determined the allegation is UNSUBSTANTIATED, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Exit interview was conducted with Center Director Sahil Saini. Appeal rights were given and discussed.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 2 of 10

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2026 and conducted by Evaluator April Wright

COMPLAINT CONTROL NUMBER: 52-CC-20260223142736

FACILITY NAME:	WINDSOR PRESCHOOL		FACILITY NUMBER:	435700722
ADMINISTRATOR:	PAL, SIMANTI		FACILITY TYPE:	850
ADDRESS:	908 NORTH RENGSTORFF AVENUE		TELEPHONE:	(408) 940-6667
CITY:	MOUNTAIN VIEW	STATE: CA	ZIP CODE:	94043
CAPACITY:	95	CENSUS: 64	DATE:	04/02/2026
		UNANNOUNCED	TIME BEGAN:	09:55 AM
MET WITH:	Sahil Saini		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Personal Rights - Staff yells at the daycare children in care.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On April 2nd, 2026 at approximately 9:55am, Licensing Program Analyst (LPA) April Wright conducted an unannounced complaint site inspection to deliver complaint findings. LPA met with Center Director Sahil Saini and informed them of the allegations against the preschool license. Allegations being Personal Rights. Present during the inspection were 64 children (9 toddlers / 55 preschool age) and 11 fingerprint cleared staff personnel. A health and safety inspection was conducted by the LPA.

LPA conducted interviews with director and staff regarding quality of care as well as care of children. LPA did not observe any staff yelling at children in care during inspection visits to the facility. No additional supporting information received from the reporting party that supports this allegation.
Based on the LPA observations, Interviews and documentation that was received, the preponderance of evidence standard has been met, therefore the above allegation is found to be UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Exit interview was conducted with Center Director Sahil Saini. Appeal rights were given and discussed.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 10

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2026 and conducted by Evaluator April Wright

COMPLAINT CONTROL NUMBER: 52-CC-20260223142736

FACILITY NAME:	WINDSOR PRESCHOOL		FACILITY NUMBER:	435700722
ADMINISTRATOR:	PAL, SIMANTI		FACILITY TYPE:	850
ADDRESS:	908 NORTH RENGSTORFF AVENUE		TELEPHONE:	(408) 940-6667
CITY:	MOUNTAIN VIEW	STATE: CA	ZIP CODE:	94043
CAPACITY:	95	CENSUS: 64	DATE:	04/02/2026
		UNANNOUNCED	TIME BEGAN:	09:55 AM
MET WITH:	Sahil Saini		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Lack of Supervision - Staff are not providing adequate supervision for children in care

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On April 2nd, 2026 at approximately 9:55am, Licensing Program Analyst (LPA) April Wright conducted an unannounced complaint site inspection to deliver complaint findings. LPA met with Center Director Sahil Saini and informed them of the allegations against the preschool license. Allegations being Lack of Supervision. resent during the inspection were 64 children (9 toddlers / 55 preschool age) and 11 fingerprint cleared staff personnel

During the course of the investigation, LPA reviewed all documentation that was received and obtained. LPA observed that the facility adheres to the proper teacher-child ratio and has fully qualified / fingerprint cleared teachers/teacher aides assigned to each classroom. No additional supporting information received from the reporting party that supports this allegation.
Based on LPA observations and physical record review which were conducted, this agency has investigated the complaint and determined the allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Exit interview conducted with Center director Sahil Saini. Appeal Rights given and discussed.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 5 of 10

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2026 and conducted by Evaluator April Wright

COMPLAINT CONTROL NUMBER: 52-CC-20260223142736

FACILITY NAME:	WINDSOR PRESCHOOL		FACILITY NUMBER:	435700722
ADMINISTRATOR:	PAL, SIMANTI		FACILITY TYPE:	850
ADDRESS:	908 NORTH RENGSTORFF AVENUE		TELEPHONE:	(408) 940-6667
CITY:	MOUNTAIN VIEW	STATE: CA	ZIP CODE:	94043
CAPACITY:	95	CENSUS: 64	DATE:	04/02/2026
		UNANNOUNCED	TIME BEGAN:	09:55 AM
MET WITH:	Sahil Saini		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Reporting Requirements - Staff are not providing authorized representatives with incident reports.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On April 2nd, 2026 at approximately 9:55am, Licensing Program Analyst (LPA) April Wright conducted an unannounced complaint site inspection to deliver complaint findings. LPA met with Center Director Sahil Saini and informed them of the allegations against the preschool license. Allegations being Reporting Requirements. Present during the inspection were 64 children (9 toddlers / 55 preschool age) and 11 fingerprint cleared staff personnel
LPA interviewed center director, staff and a random sample of parents during the course of the investigation. LPA inquired about reporting requirements and how communications is provided to the parents and families daily and when an incident occurs. LPA reviewed staff procedure for reporting incident to parents and authorized representatives.
Based on LPA observations, documentation that was received/reviewed and interviews which were conducted, this agency has investigated the complaint and determined the allegation is UNSUBSTANTIATED, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Exit interview was conducted with Center Director Sahil Saini. Appeal rights were given and discussed.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 6 of 10

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2026 and conducted by Evaluator April Wright

COMPLAINT CONTROL NUMBER: 52-CC-20260223142736

FACILITY NAME:	WINDSOR PRESCHOOL		FACILITY NUMBER:	435700722
ADMINISTRATOR:	PAL, SIMANTI		FACILITY TYPE:	850
ADDRESS:	908 NORTH RENGSTORFF AVENUE		TELEPHONE:	(408) 940-6667
CITY:	MOUNTAIN VIEW	STATE: CA	ZIP CODE:	94043
CAPACITY:	95	CENSUS: 64	DATE:	04/02/2026
		UNANNOUNCED	TIME BEGAN:	09:55 AM
MET WITH:	Sahil Saini		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Physical Plant - Staff do not ensure that the play area free of hazards.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On April 2nd, 2026 at approximately 9:55am, Licensing Program Analyst (LPA) April Wright conducted an unannounced complaint site inspection to deliver complaint findings. LPA met with Center Director Sahil Saini and informed them of the allegations against the preschool license. Allegations being Physical Plant. resent during the inspection were 64 children (9 toddlers / 55 preschool age) and 11 fingerprint cleared staff personnel.
LPA conducted interviews with director and staff. LPA conducted an additional inspection of the children's play yards. During the inspection of the preschool play yard, LPA observed the sandbox completely covered to prevent access when not in use. LPA did not visually observe any hazards to children in care during the inspection.
Based on the LPA observations, Interviews and documentation that was received, the preponderance of evidence standard has been met, therefore the above allegation is found to be UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Exit interview was conducted with Center Director Sahil Saini. Appeal rights were given and discussed.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 9 of 10

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2026 and conducted by Evaluator April Wright

COMPLAINT CONTROL NUMBER: 52-CC-20260223142736

FACILITY NAME:	WINDSOR PRESCHOOL		FACILITY NUMBER:	435700722
ADMINISTRATOR:	PAL, SIMANTI		FACILITY TYPE:	850
ADDRESS:	908 NORTH RENGSTORFF AVENUE		TELEPHONE:	(408) 940-6667
CITY:	MOUNTAIN VIEW	STATE: CA	ZIP CODE:	94043
CAPACITY:	95	CENSUS: 64	DATE:	04/02/2026
		UNANNOUNCED	TIME BEGAN:	09:55 AM
MET WITH:	Sahil Saini		TIME COMPLETED:	03:40 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Physical Plant - Staff do not ensure that children sleeping equipment is well kept.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On April 2nd, 2026 at approximately 9:55am, Licensing Program Analyst (LPA) April Wright conducted an unannounced complaint site inspection to deliver complaint findings. LPA met with Center Director Sahil Saini and informed them of the allegations against the preschool license. Allegations being Physical Plant. LPA took a tour of the facility for a health and safety inspection. Present during the inspection were 64 children (9 toddlers / 55 preschool age) and 11 fingerprint cleared staff personnel.
LPA conducted interviews with director and staff. LPA conducted an additional inspection of all classrooms and sleeping equipment. LPA visually observed sleeping mats in multiple classrooms to be damaged and in need of replacement or repair.
Based on the LPA observations as well as documentation that was received and reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12 - Chapter 1 - Article 07 Section 101239(a) is being cited on the attached LIC. 9099D. Exit interview was conducted with Center Director Sahil Saini. Appeal rights were given and discussed.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 7 of 10

Control Number 52-CC-20260223142736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: WINDSOR PRESCHOOL	FACILITY NUMBER: 435700722
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 04/02/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 04/10/2026 Section Cited CCR 101239.1(a)	1 2 3 4 5 6 7	101239.1(a) Cots used for napping shall be maintained in a safe condition. This requirement was not met as evidenced by: LPA observed nap mats to be ripped at the seams which poses a potential health and safety risk to children in care.	1 2 3 4 5 6 7	Center Director will replace/reorder new napping mats and send LPA proof of replacement by the due date provided.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

LIC9099 (FAS) - (06/04)

Page: 8 of 10

Control Number 52-CC-20260223142736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: WINDSOR PRESCHOOL	FACILITY NUMBER: 435700722
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 04/02/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 04/10/2026 Section Cited CCR 101239(o)(1)	1 2 3 4 5 6 7	101239 Fixtures, Furniture, Equipment and Supplies (o) Playground equipment shall be securely anchored to the ground unless it is portable by design. (1) Equipment shall be maintained in a safe condition, free of sharp, loose or pointed parts.	1 2 3 4 5 6 7	Center Director will replace/repair the wood panel and secure it in place by the due date. Center Director will send proof of repair to the LPA.
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:	DATE: 04/02/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026

LIC9099 (FAS) - (06/04)

Page: 10 of 10