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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435700743
Report Date: 06/24/2024
Date Signed: 06/24/2024 10:56:57 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2024 and conducted by Evaluator Jialing Zhu
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20240508103022
FACILITY NAME:HEFFALUMP SCHOOLFACILITY NUMBER:
435700743
ADMINISTRATOR:THAKUR, MEENAKSHIFACILITY TYPE:
850
ADDRESS:3990 VENTURA COURTTELEPHONE:
(415) 425-4340
CITY:PALO ALTOSTATE: CAZIP CODE:
94306
CAPACITY:20CENSUS: 6DATE:
06/24/2024
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Meenakshi ThakurTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
One (1) Personal Rights violation
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/24/2024 at 9:10am, Licensing Program Analyst (LPA) Jialing Zhu and Licensing Program Manager (LPM) Chandra Charles conducted an unannounced visit for the purpose of a complaint investigation for the above allegation of a personal rights violation and met with director, Meenakshi Thakur. LPA and LPM introduced themselves and the purpose of today’s visit. Also present during the inspection was six (6) children and one (1) staff.
This agency has investigated the complaint allegation that a staff dragged a screaming child by an arm. During the course of the investigation, LPA Zhu obtained relevant documents and conducted interviews with facility staff and parents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
Notice of Site Visit was given and must be posted for 30 days. Exit interview was conducted and report was reviewed with director, Meenakshi Thakur.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Jialing Zhu
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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