435700751-1-3-2024-52-CC-JJAG-CZDTBS-20240111133535

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 435700751
Report Date: 01/03/2024
Date Signed: 01/03/2024 01:23:47 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/27/2023 and conducted by Evaluator Manel Estoesta

PUBLIC

COMPLAINT CONTROL NUMBER: 52-CC-20231127105501

FACILITY NAME:	CROSSING EARLY CARE AND LEARNING CENTER, THE		FACILITY NUMBER:	435700751
ADMINISTRATOR:	GUPTA, MRIDULA		FACILITY TYPE:	850
ADDRESS:	757 EAST CAPITOL AVENUE		TELEPHONE:	(408) 262-5530
CITY:	MILPITAS	STATE: CA	ZIP CODE:	95035
CAPACITY:	33	CENSUS: 9	DATE:	01/03/2024
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Mridula Gupta		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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1. Staff are not meeting day care child's needs.
2. Staff are not assisting day care child with eating.

INVESTIGATION FINDINGS:

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On 1/3/2024 at 1 pm, Licensing Program Analyst (LPA) Manel Estoesta conducted a subsequent complaint investigation visit. LPA met with the Director Mridula Gupta and explained the nature of the visit. The findings were delivered on this visit. Present on this visit were 3 staff and 9 preschool children.
The LPA has investigated alleging that staff did not change C1 wet clothes before napping and did not change C1 diaper in a timely manner, and staff did not assist C1 on eating. During the investigation the LPA conducted a physical plant inspection, observation, interview, and record review. Based on the staff interview and LPA observation, the staff regularly check diapers on children who were wearing diapers, changed diapers as needed and assisted children in care on eating during lunch and snack time.
Based on the interviews and information obtained throughout the investigation, the allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations is deemed UNSUBSTANTIATED.
Notice of site visit was given and must remain posted for 30 days. Exit interview conducted with the Director Mridula Gupta.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:	DATE: 01/03/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/03/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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