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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 435700796
Report Date: 07/22/2026
Date Signed: 07/22/2026 12:06:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/19/2026 and conducted by Evaluator Jialing Zhu
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20260619122508
FACILITY NAME:LEARNING LINKS PALO ALTOFACILITY NUMBER:
435700796
ADMINISTRATOR:DE VERA, CHRISTINAFACILITY TYPE:
860
ADDRESS:3864 MIDDLEFIELD ROADTELEPHONE:
(650) 444-5463
CITY:PALO ALTOSTATE: CAZIP CODE:
94303
CAPACITY:74CENSUS: 39DATE:
07/22/2026
UNANNOUNCEDTIME BEGAN:
10:10 AM
MET WITH:Janette KorpontinosTIME COMPLETED:
12:25 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Five (5) allegations:
1. Staff utilized hazardous cleaning materials that can harm daycare children
2. Staff do not prevent infants from eating inappropriate materials
3. Staff do not tend to infants hygiene in a timely manner
4. Staff do not ensure that children are provided with a sufficient quantity of food
5. Staff do not ensure the children are treated with dignity and respect
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 07/22/2026 at 10:10am, Licensing Program Analyst (LPA) Jialing “Julianne” Zhu conducted an UNANNOUNCED COMPLAINT SITE INSPECTION. LPA met with Director Janette Korpontinos. LPA advised director the purpose of today’s inspection is to deliver the findings of the investigation regarding the above allegations. Present during the inspection were 9 staff and 39 children.
Throughout the course of the investigation, LPA obtained copies of the facility roster and personnel report. LPA and director toured the facility inside and outside for a health and safety inspection to make observations. LPA also conducted interviews with Director, teachers, and parents. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.
A Notice of Site Visit was given and must remain posted for 30 days. Exit interview was conducted, report was reviewed, and Appeal Rights were provided to Director Janette Korpontinos.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Jialing Zhu
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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