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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 440709992
Report Date: 08/05/2026
Date Signed: 08/06/2026 08:31:27 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/07/2026 and conducted by Evaluator Darnella Barnes
COMPLAINT CONTROL NUMBER: 07-CC-20260707091718
FACILITY NAME:BUENA VISTA CHILDREN'S CENTERFACILITY NUMBER:
440709992
ADMINISTRATOR:CLAUDIA SOLANOFACILITY TYPE:
850
ADDRESS:113 TIERRA ALTA DR. #201&#203TELEPHONE:
(831) 728-6428
CITY:WATSONVILLESTATE: CAZIP CODE:
95076
CAPACITY:66CENSUS: 22DATE:
08/05/2026
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Monica VazquezTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Staff did not provide adequate food to a child in care
Staff handled a child in a rough manner
INVESTIGATION FINDINGS:
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On August 5, 2026, Licensing Program Analysts (LPAs) Darnella Barnes and Diana DeLeon conducted an unannounced follow-up complaint investigation to deliver the investigation findings. The purpose of the visit was explained to Site Supervisor Monica Vazquez, who granted the LPAs access to the faciility.
Present during the inspection were the Site Supervisor, 12 teachers, and 22 children. LPAs toured the interior and exterior of the facility and observed staff providing care and supervision to the children.

Alegation 1: Staff mishandled a child in a rough manner

It was alleged that a staff member handled Child(1) in a rough manner during nap wake-up time. During the investigation, LPAs interviewed staff who were present at the time of the alleged incident. Based on the information gathered through interviews, the allegation could not be verified, as interviewed staff and child did not report witnessing Child(1) being handled in a rough manner. LPAs also interviewed parents, who stated they had not witnessed staff mishandling any child. During the inspection,
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Darnella Barnes
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20260707091718
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: BUENA VISTA CHILDREN'S CENTER
FACILITY NUMBER: 440709992
VISIT DATE: 08/05/2026
NARRATIVE
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LPAs observed staff interacting appropriately with children and providing care and supervision. No concerns related to staff interactions with children were observed at the time of the inspection.

Allegation 2: Staff did not provide adequate food to a child in care

It was alleged that staff did not provide adequate food for Child(1) in care. Based on interviews conducted and documents reviewed, Child(1) requested a specific food item from another child. Although the requested item was not available, Child(1) still had the remaining food that had been served on their plate, including oranges and crackers. Additional oranges and crackers were also available.

Based on LPA’s observations, record reviews, and interviews which were conducted, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Appeals rights provided.

Exit interview conducted and report was reviewed with Site Supervisor Monica Vazquez.




------END OF REPORT -----
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Darnella Barnes
LICENSING EVALUATOR SIGNATURE:

DATE: 08/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2