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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 444408785
Report Date: 10/06/2025
Date Signed: 10/06/2025 09:46:39 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2025 and conducted by Evaluator Andy Yang
COMPLAINT CONTROL NUMBER: 07-CC-20250910202518
FACILITY NAME:CKC CHILDREN'S CENTERFACILITY NUMBER:
444408785
ADMINISTRATOR:NIDYA JUAREZFACILITY TYPE:
850
ADDRESS:8005 WINKLE AVENUETELEPHONE:
(831) 462-9822
CITY:SANTA CRUZSTATE: CAZIP CODE:
95065
CAPACITY:42CENSUS: 17DATE:
10/06/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Tina BurcherTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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9
Personal Rights - Staff speaks inappropriately towards the daycare children
Personal Rights - Staff is limiting the daycare children access to food
Personal Rights - Staff mishandles the daycare children
INVESTIGATION FINDINGS:
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On 10/06/2025, Licensing Program Analyst (LPA) Andy Yang conducted an unannounced complaint investigation. LPA met with Director, Tina Burcher to deliver the complaint allegations listed above. Present for today’s inspection were Director, (3) Staff, and (17) children. LPA toured the indoor areas of the facility.

LPA reviewed records, conducted observations, and interviewed the Director, staff, and children in care.

The first allegation reported that staff speaks inappropriately to children in care. During the course of the investigation, LPA Yang interviewed the Director, staff and conducted observations. Based on the result of the investigation, there may have been indication of a staff raising their voice to a child, however there was no evidence of staff speaking inappropriately to child in care.

***Continue Page 2***
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susy Cervantes
LICENSING EVALUATOR NAME: Andy Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 10/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20250910202518
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: CKC CHILDREN'S CENTER
FACILITY NUMBER: 444408785
VISIT DATE: 10/06/2025
NARRATIVE
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***Page 2***

Regarding the second allegation that staff are limiting food to children in care, the investigation revealed that if children wanted to eat more, they were provided with additional food. Children were encouraged to eat items that they did not want to eat. However, no children were forced to eat food if they did not want to eat. Each child were fed equal shares of each food item. Through interviews and observation, there was no indication of staff limiting food to children.

The third allegation reported that staff mishandles day-care children. Based on interviews and observations, there was no indication of staff mishandling children in care. Staff stated that they do not force a child to wear a jacket if the child does not want to wear it when transition to outside play time based on the weather. Staff have stated that they have not observed another staff forcing a child to wear their jacket. Director stated due to the age of children in the 2 year old classroom, staff will assist a child to wear their jacket. Based on procedures that if a child continues to refuse to wear a jacket based on weather conditions, staff will contact the parents of their child not wanting to wear a jacket. Due to inconsistent statements from the interviews, it was revealed that a staff had forced a child to wear a jacket and although a child would cry, it was not an indication that staff were mishandling children in care.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

No deficiency issued for this allegation. Appeal Rights provided.



A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Director, Tina Burcher.
SUPERVISORS NAME: Susy Cervantes
LICENSING EVALUATOR NAME: Andy Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 10/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2