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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 444410968
Report Date: 07/24/2025
Date Signed: 07/24/2025 05:09:26 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/14/2025 and conducted by Evaluator Fermin Campos-Jaramillo
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250214153731
FACILITY NAME:CASTILLO, SILVIAFACILITY NUMBER:
444410968
ADMINISTRATOR:SILVIA CASTILLOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(831) 768-8352
CITY:WATSONVILLESTATE: CAZIP CODE:
95076
CAPACITY:14CENSUS: 0DATE:
07/24/2025
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Silvia CastilloTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Daycare child was sexually abused while in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Fermin Campos-Jaramillo met with the licensee Silvia Castillo. LPA explained to licensee the purpose of today's inspection is for delivering findings on the investigation for the above-mentioned allegation. LPA observed the license is inactive, the licensee is not providing child care services, and no children were present receiving care.
The Investigations Brach of this Department has investigated the allegation. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. Family Childcare Home regulation is being cited on the attached LIC. 9099D.
Licensee was served with an immediate exclusion order for Ramon Castillo-Ruiz today.
One Type A deficiency was cited today and civil penalties for $500 were assessed today.
The LPA discussed the requirements of AB633 to licensee and provided her with the AB633 fact sheet and a copy of Acknowledgement of Receipt of Licensing Reports (LIC 9224) and the licensee understands the requirements. Upon receipt, the licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months.
Appeal rights were provided to licensee in Spanish and in English.
A NOTICE OF SITE VISIT WAS PRINTED AND HANDED TO THE LICENSEE, MUST BE POSTED NEAR THE ENTRANCE TO THE HOME, AND MUST REMAIN POSTED FOR 30 DAYS.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susy Cervantes
LICENSING EVALUATOR NAME: Fermin Campos-Jaramillo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20250214153731
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: CASTILLO, SILVIA
FACILITY NUMBER: 444410968
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/24/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
07/25/2025
Section Cited
CCR
102423(a)(1)
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(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following:
(1) To be treated with dignity in his/her personal relationship with staff and other persons.
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The licensee was served with an Immediate Exclusion Order for her son Ramon Castillo-Ruiz, to be removed from the home.
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Based on Investigations Branch (IB) findings, adult Ramon Castillo-Ruiz sexually abused C-1 while in care in the home, which posed an immediate health, safety or personal rights risk to persons in care.

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Per the licensee, the day care is not in operation at this time.
The licensee was instructed on requirements of the AB633 and stated she understands
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Susy Cervantes
LICENSING EVALUATOR NAME: Fermin Campos-Jaramillo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/24/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2025
LIC9099 (FAS) - (06/04)
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