<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 444416886
Report Date: 08/06/2026
Date Signed: 08/06/2026 01:08:52 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2026 and conducted by Evaluator Jaime Gonzales
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20260518102521
FACILITY NAME:HAPPY DAYS CHILDREN'S LEARNING CENTERFACILITY NUMBER:
444416886
ADMINISTRATOR:ALEJANDRINA PEREZFACILITY TYPE:
860
ADDRESS:720 17TH AVENUETELEPHONE:
(831) 476-2000
CITY:SANTA CRUZSTATE: CAZIP CODE:
95062
CAPACITY:78CENSUS: 44DATE:
08/06/2026
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Alejandrina PerezTIME COMPLETED:
01:17 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee did not ensure that the facility was in good repair to ensure the health and safety of the children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/06/2026 Licensing Program Analyst (LPA) Jaime Gonzales conducted an unannounced complaint investigation to deliver complaint findings. LPA met with the Director, Alejandrina Perez and informed her of the purpose of the visit. Upon arrival, LPA Jaime Gonzales toured the facility and completed a census. LPA Jaime Gonzales observed three preschoolers and one staff in Classroom A, 10 preschoolers and two staff in Classroom B,12 preschoolers and two staff in Classroom C, 5 Toddlers and one staff in Classroom F, 7 infants with four staff in Classroom E, and 7 infants and two staff in Classroom D.

The Department received a complaint alleging that the licensee did not ensure that the facility was in good repair to ensure the health and safety of the children. As part of the investigation, LPA Elizabeth (Liz) Larios toured the indoor and outdoor areas of the facility, conducted interviews, observation, and obtained relevant documents.

Continued on Page 2...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 07-CC-20260518102521
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: HAPPY DAYS CHILDREN'S LEARNING CENTER
FACILITY NUMBER: 444416886
VISIT DATE: 08/06/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPA Liz Larios investigated concerns regarding lack of running water on May 14, May 15, and May 22, 2026. During the investigation, LPA Liz Larios observed and confirmed periods of no running water, non flushing toilets, and insufficient water pressure in multiple classrooms and bathrooms. These conditions affected toileting, diapering, and required hand washing. LPA Liz Larios also observed a children’s toilet marked non operational and confirmed water and toilet function were restored only after plumbing repairs were completed.

Based on the information obtained, the facility did not maintain adequate water availability or ensure plumbing fixtures were in good repair, resulting in disrupted sanitation practices.

The Department found that the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Type B deficiency was cited today as a result of the complaint investigation and is noted on the attached page LIC 9099-D. Exit interview was conducted and report was reviewed with Director, Alejandrina Perez. Appeal Rights were given.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED ON OR ADJACENT TO THE INTERIOR SIDE OF THE MAIN DOOR INTO THE FACILITY FOR 30 CONSECUTIVE DAYS.

SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 07-CC-20260518102521
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: HAPPY DAYS CHILDREN'S LEARNING CENTER
FACILITY NUMBER: 444416886
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/06/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/17/2026
Section Cited
CCR
101238(a)
1
2
3
4
5
6
7
(a)The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. This requirement is not met as evidence by:
1
2
3
4
5
6
7
Licensee shall ensure all plumbing fixtures remain in good repair and that adequate running water is available at all times. The Licensee shall develop and implement a written procedure for responding to water outages,
8
9
10
11
12
13
14
Based on observations and interviews, the facility did not maintain the premises in good repair. The facility experienced periods of no running water, non flushing toilets, and insufficient water pressure on May 14, May 15, and May 22, 2026. A children's toilet was also found non operational for an extended period. These conditions impacted toileting, diapering, and required hand washing, posing a potential health and safety risk to children in care.
8
9
10
11
12
13
14
 including communication to staff and parents and steps to maintain sanitation. The written plan shall be submitted to the Department by the POC due date: 08/17/2026
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3