<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 444416886
Report Date: 08/31/2026
Date Signed: 08/31/2026 09:39:14 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/01/2026 and conducted by Evaluator Pedro Jesus Gutierrez
COMPLAINT CONTROL NUMBER: 07-CC-20260601085254
FACILITY NAME:HAPPY DAYS CHILDREN'S LEARNING CENTERFACILITY NUMBER:
444416886
ADMINISTRATOR:ALEJANDRINA PEREZFACILITY TYPE:
860
ADDRESS:720 17TH AVENUETELEPHONE:
(831) 476-2000
CITY:SANTA CRUZSTATE: CAZIP CODE:
95062
CAPACITY:78CENSUS: 45DATE:
08/31/2026
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Alejandrina PerezTIME COMPLETED:
09:50 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff engages in unusual punishment of day care children.
Staff handles day care children roughly.
Licensee retaliates against staff for filing complaints on behalf of day care children.
Staff does not provide adequate supervision to day care children.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/31/2026, Licensing Program Analyst (LPA) Pedro Gutierrez conducted an unannounced complaint investigation to deliver complaint findings. LPA met with the Director, Alejandrina Perez and informed her of the purpose of the visit. The Department received a complaint with muluitple allegations. As part of the ivestigation, LPA Elizabeth Larios and Pedro Gutierrez toured the indoor and outdoor areas of the facility, conducted interviews, and obtained relevant documents.

LPA Larios investigated multiple allegations related to discipline practices, personal rights, and supervision. The investigation included interviews as well as review of available video footage. Information gathered during interviews did not support claims that staff removed cots as punishment, flipped cots or children, used punitive discipline, or handled a child roughly (C1). Video footage reviewed showed appropriate redirection and no personal-rights violations. Interviews also did not support allegations of inadequate supervision, or retaliation. Interviews conducted did not report any concerns related to discipline or supervision.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Pedro Jesus Gutierrez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20260601085254
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: HAPPY DAYS CHILDREN'S LEARNING CENTER
FACILITY NUMBER: 444416886
VISIT DATE: 08/31/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on the information gathered, there is not a preponderance of evidence to support that the alleged violations occurred. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are UNSUBSTANTIATED.

There were no deficiencies cited.

Exit interview was conducted and report was reviewed with Director, Alejandrina Perez. Appeal Rights was given.

A NOTICE OF SITE VISIT WAS ISSUED AND MUST BE POSTED ON OR ADJACENT TO THE INTERIOR SIDE OF THE MAIN DOOR INTO THE FACILITY FOR 30 CONSECUTIVE DAYS.
SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Pedro Jesus Gutierrez
LICENSING EVALUATOR SIGNATURE:

DATE: 08/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/31/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2