444418486-7-30-2026-07-CC-AHAR-DX52G8-20260819172242

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 444418486
Report Date: 07/30/2026
Date Signed: 07/30/2026 10:09:39 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2026 and conducted by Evaluator Jennifer Beehler

COMPLAINT CONTROL NUMBER: 07-CC-20260519102154

FACILITY NAME:	BUILDING KIDZ OF SCOTTS VALLEY		FACILITY NUMBER:	444418486
ADMINISTRATOR:	MARISSA COONEY-MOORE		FACILITY TYPE:	860
ADDRESS:	106 VINE HILL ROAD		TELEPHONE:	(831) 438-4813
CITY:	SCOTTS VALLEY	STATE: CA	ZIP CODE:	95066
CAPACITY:	46	CENSUS: 17	DATE:	07/30/2026
		UNANNOUNCED	TIME BEGAN:	08:50 AM
MET WITH:	Marissa Cooney - Moore		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Day care is out of ratio

INVESTIGATION FINDINGS:

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On 07/30/2026, Licensing Program Analyst (LPA) Jennifer "Jen" Beehler conducted an unannounced Complaint Inspection. Upon arrival, LPA was greeted by Director Marissa Cooney-Moore and provided access to the facility. LPA stated the reason for the visit was to deliver findings on the Complaint Investigation conducted by LPA Elizabeth Larios. LPA Beehler toured the facility and collected the census.

There were 17 preschool children and five (5) staff (4 - Teachers/ 1 - Director) present which is compliant with ratio and capacity requirements.

The Department received a complaint alleging day care is out of ratio, noting that ratio issues occurred frequently. As part of the investigation, LPA Larios toured the indoor and outdoor areas of the facility, conducted interviews, observations and obtained relevant documentation.

Continued on Page 2

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20260519102154

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: BUILDING KIDZ OF SCOTTS VALLEY	FACILITY NUMBER: 444418486
	VISIT DATE: 07/30/2026

NARRATIVE

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During the May 29, 2026 site visit, LPA Larios observed multiple ratio violations when staff took bathroom breaks or moved between classrooms. At approximately 10:45 AM, LPA observed 21 children present with one (1) qualified staff (S1) and one (1) unqualified aide (S2), placing the group out of ratio. Additional ratio issues occurred during staff breaks and restroom use. LPA Larios observed a child to child (C1 & C2) incident occur, due to inadequate supervision as a result of the facilities' failure to maintain ratio requirements.

Based on the information gathered and LPA's direct observations, the Department found that the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

As a result of this Complaint Investigation, a Type A Deficiency is cited, more details provided on the attached LIC9099D.

LPA Jennifer Beehler informed Facility Representative, Marissa Cooney-Moore that this report dated 07/30/2026 documents one (1) Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Jennifer Beehler informed the Facility Representative, Marissa Cooney-Moore to provide a copy of this licensing report dated 07/30/2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

LPA provided the LIC9224 with today's date.

Exit interview conducted with the Director. Report was reviewed and provided to the Director Marissa Cooney-Moore, along with appeal rights.

A NOTICE OF SITE VISIT WAS GIVEN AND MUST REMAIN POSTED FOR 30 DAYS.

SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20260519102154

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: BUILDING KIDZ OF SCOTTS VALLEY	FACILITY NUMBER: 444418486
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 07/30/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 07/31/2026 Section Cited CCR 101216.3(b)	1 2 3 4 5 6 7	101216.3(b) Staff-Child Ratios (b) The licensee may use teacher aides in a teacher-child ratio of one teacher and one aide for every 15 children in attendance. This requirement has not been met as evidenced by: On 05/29/2026, LPA Larios observed 21 preschool children supervised by one (1) qualified teacher and one (1) unqualified aide at 10:45 AM	1 2 3 4 5 6 7	Director shall ensure ratios are maintained at all times, including during staff breaks, lunches and restroom use. Director must submit a written plan outlining staffing coverage procedures and how ratios will be maintained during all transitions including staff absences and call outs. The plan is due to the Department by POC due date.
	8 9 10 11 12 13 14	Additional ratio violations occurred during restroom breaks. While the facility was out of ratio, two children had an incident due to inadequate supervision. Failure to maintain ratios poses an immediate risk to the health, safety and personal rights of children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jennifer Beehler
LICENSING EVALUATOR SIGNATURE:	DATE: 07/30/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026

LIC9099 (FAS) - (06/04)

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