444418491-7-17-2026-07-CC-AHAR-DWQVA8-20260807161532

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 444418491
Report Date: 07/17/2026
Date Signed: 07/17/2026 12:33:45 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2026 and conducted by Evaluator Jaime Gonzales

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20260520085931

FACILITY NAME:	LIL' CHARMER'S LEARNING ACADEMY		FACILITY NUMBER:	444418491
ADMINISTRATOR:	SARAH HINKLE		FACILITY TYPE:	860
ADDRESS:	440 FREDERICK STREET		TELEPHONE:	(831) 818-1682
CITY:	SANTA CRUZ	STATE: CA	ZIP CODE:	95062
CAPACITY:	77	CENSUS: 12	DATE:	07/17/2026
		UNANNOUNCED	TIME BEGAN:	10:33 AM
MET WITH:	Lilly Mead		TIME COMPLETED:	12:43 PM

ALLEGATION(S):

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Staff leaves children alone in classroom
Staff operated out of ratio
Licensee commingles infant, toddler, and preschool age children
Licensee allows an under age volunteer to be left alone with children in care
Licensee does not ensure snacks are available between meals
Staff sleeps during naptime

INVESTIGATION FINDINGS:

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On 07/17/2026 Licensing program analyst (LPA), Jaime Gonzales conducted an unannounced complaint investigation. LPA was greeted and granted access to the facility by Staff, Amy Mead. Upon arrival LPA stated the reason for today's visit was to deliver findings for the complaint investigation. During the visit LPA took a census and made observations. Owner, Lily Mead took over for staff during the remainder of the investigation.

During the investigation, LPA interviewed children, parents, staff, made observations, completed record review and collected documentation pertinent to the investigation. Based on interviews, observations and information obtained during the investigation, it was discovered that Staff do not leave children alone in classroom when letting parents enter the facility. Also, dates of when commingling occurred could not be verified by staff. Furthermore, staff and parents all stated that they did not witness underage volunteers being left alone with children.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:	DATE: 07/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20260520085931

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: LIL' CHARMER'S LEARNING ACADEMY	FACILITY NUMBER: 444418491
	VISIT DATE: 07/17/2026

NARRATIVE

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Also, staff and parents stated the facility provides enough snacks for the children. Lastly, staff and parents who observed children during nap time did not see staff (S1) sleeping at the facility.

Based on the evidence gathered during the investigation, the Department determined that, although the allegations may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

There were no deficiencies cited during today's visit. An exit interview was conducted, and the report was reviewed with the licensee, Lilly Mead. A Notice of Site Visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Adam Hamer
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026

LIC9099 (FAS) - (06/04)

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