444418491-5-27-2026-07-CC-AHAR-DWQVA9-20260807161532

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 444418491
Report Date: 05/27/2026
Date Signed: 05/27/2026 04:56:18 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2026 and conducted by Evaluator Jaime Gonzales

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20260520085931

FACILITY NAME:	LIL' CHARMER'S LEARNING ACADEMY		FACILITY NUMBER:	444418491
ADMINISTRATOR:	SARAH HINKLE		FACILITY TYPE:	860
ADDRESS:	440 FREDERICK STREET		TELEPHONE:	(831) 818-1682
CITY:	SANTA CRUZ	STATE: CA	ZIP CODE:	95062
CAPACITY:	77	CENSUS: 7	DATE:	05/27/2026
		UNANNOUNCED	TIME BEGAN:	01:05 PM
MET WITH:	Lily Mead		TIME COMPLETED:	05:04 PM

ALLEGATION(S):

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1. Licensee allows unqualified staff to provide care and supervision to children.
2. Licensee does not ensure food is served in a safe and healthful manner.

INVESTIGATION FINDINGS:

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On 05/27/2026 Licensing program analysts (LPAs), Jaime Gonzales and Diana De Leon were greeted and granted access to the facility by Staff, Stephanie Hernandez- Lopez. LPAs stated the reason for today's visit was to conduct a complaint investigation. Upon arrival LPAs took a census and there were four infants with one staff in the Tiny Twinkles room and three toddlers with three staff in the Rocket Ranger room. S4 was also on site during the inspection. Owner, Lily Mead took over for staff during the remainder of the investigation.

LPA Diana De Leon conducted a physical plant tour with S4 to the snack room where snacks were stored in the facility that is also shared with the church. LPA observed a fridge that is to the left hand side when facing the entrance of the room that S4 stated is used by the facility. LPA observed whole milk that expired on 05/07/2026.

LPAs conducted a file review for S1, S2 and S3. S1 has16 semester ECE units that would qualifiy S1 as a preschool teacher. S1 is currently taking the infant/toddler course and will complete the course in June 2026. S2 has 8 ECE semester units and is currently enrolled in an infant/toddler course and will complete this in the summer of 2026 S3 has no ECE units. LPA observed S1, S2 and S3 in Toddler classroom during the inspection.

Based on LPAs observations, record review evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

Deficiencies were cited during todays investigation. Exit interview conducted, appeal rights provided, report was reviewed with Owner, Lily Mead.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:	DATE: 05/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20260520085931

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: LIL' CHARMER'S LEARNING ACADEMY	FACILITY NUMBER: 444418491
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/27/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Request Denied: Appeal Not Submitted Timely Type B 06/10/2026 Section Cited CCR 101227(a)(1)	1 2 3 4 5 6 7	(a) In child care centers providing meals to children, the following shall apply... (1) All food shall be safe...All food shall be selected, stored, prepared and served in a safe and healthful manner. This requirement was not met as evidenced by: LPA observed whole milk in the fridge that expired on 05/07/2026.	1 2 3 4 5 6 7	Owner will submit plan by POC 06/10/2026 of they will keep track of expired food and labeling of food for children.
Request Denied: Appeal Not Submitted Timely Type B 06/10/2026 Section Cited CCR 101416.2(c)(1)	1 2 3 4 5 6 7	(c) To be a fully qualified infant care teacher, a teacher shall have the following: (1) Completion, with passing grades, of 12 postsecondary semester or equivalent quarter units in early childhood or child development education at an accredited or approved college or university... This requirement was not met as evidence by: During file review for S1, S2 and S3 all were missing completed infant toddler units. LPA observed S1, S2 and S3 in Toddler classroom during the inspection.	1 2 3 4 5 6 7	Owner will submit a plan by POC 06/10/2026 of how they will staff their facility with qualified teachers.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:	DATE: 05/27/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2026

LIC9099 (FAS) - (06/04)

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