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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 444700004
Report Date: 02/27/2025
Date Signed: 02/27/2025 12:40:40 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2024 and conducted by Evaluator Ramsey Chimienti
COMPLAINT CONTROL NUMBER: 47-HC-20240829095919
FACILITY NAME:CARE FROM THE HEART IN HOME SERVICES, INC.FACILITY NUMBER:
444700004
ADMINISTRATOR:JACKIE CANTEROFACILITY TYPE:
300
ADDRESS:4769 SOQUEL DRIVETELEPHONE:
(831) 476-8316
CITY:SOQUELSTATE: CAZIP CODE:
95073
CAPACITY:CENSUS: DATE:
02/27/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Jackie CanteroTIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
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7
8
9
HCO financially abused client
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Enforcement Analyst (EA), Ramsey Chimienti, with the Home Care Services Branch (HCSB) conducted a follow-up site visit for the purpose of resuming a complaint investigation. EA Chimienti arrived at the business address for Care From The Heart In Home Services, and was greeted by the Licensee, Jackie Cantero. The analyst explained that he was there to finalize a complaint investigation regarding the above allegation.
In the course of the investigation, the analyst reviewed a list of documents that were previously provided by the licensee. The requested documents included client contracts, client care logs, invoices, financial documents and a typed statement detailing the relationship with the client in question. EA concluded that there was not conclusive evidence to substantiate the above allegation. The analysts delivered the findings to the Licensee.
Based on the preponderance of evidence gathered through interviews conducted, evidence obtained and observations, the above allegations were found to be UNSUBSTANTIATED. An exit interview was conducted, and the investigation reports and appeal rights were provided to the Licensee.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wendy Scott
LICENSING EVALUATOR NAME: Ramsey Chimienti
LICENSING EVALUATOR SIGNATURE:

DATE: 02/27/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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