445202706-4-9-2026-26-AS-CKAI-DTLLH7-20260429084550

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 445202706
Report Date: 04/09/2026
Date Signed: 04/09/2026 02:10:29 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2026 and conducted by Evaluator Marcella Tarin

COMPLAINT CONTROL NUMBER: 26-AS-20260407090909

FACILITY NAME:	AEGIS ASSISTED LIVING OF APTOS		FACILITY NUMBER:	445202706
ADMINISTRATOR:	ROLLET, JEAN-PHILIPPE		FACILITY TYPE:	740
ADDRESS:	125 HEATHER TERRACE		TELEPHONE:	(831) 684-2700
CITY:	APTOS	STATE: CA	ZIP CODE:	95003
CAPACITY:	100	CENSUS: 77	DATE:	04/09/2026
		UNANNOUNCED	TIME BEGAN:	01:20 PM
MET WITH:	General Manager JP Rollet		TIME COMPLETED:	02:20 PM

ALLEGATION(S):

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Facility staff are not allowing resident the right to participate in decision making regarding the care and services to be provided.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Marcella Tarin conducted an unannounced complaint investigation. LPA met with General Manager (GM) JP Rollet. LPA stated the purpose of the visit.

On 4/7/2026 the Department received a complaint with the above allegation.

On 4/7/2026 the Department interviewed the Reporting Party (RP). RP states a resident, referred to as R1, was not allowed to participate in decision making regarding care. RP states he/she does not agree with the prices the facility charges for resident care.

On 4/9/2026 the Department reviewed the facility roster. LPA observed R1 was not a resident of the facility.

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Unfounded

Estimated Days of Completion:

SUPERVISORS NAME: Christine Kabariti
LICENSING EVALUATOR NAME: Marcella Tarin
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 26-AS-20260407090909

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131

FACILITY NAME: AEGIS ASSISTED LIVING OF APTOS	FACILITY NUMBER: 445202706
	VISIT DATE: 04/09/2026

NARRATIVE

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This agency has investigated the complaint alleging facility staff are not allowing resident the right to participate in decision making regarding the care and services to be provided. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies were cited, per California Code of Regulations, Title 22. An exit interview was conducted with GM JP Rollet and a copy of this report was provided.

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END OF REPORT.

SUPERVISORS NAME: Christine Kabariti
LICENSING EVALUATOR NAME: Marcella Tarin
LICENSING EVALUATOR SIGNATURE:	DATE: 04/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026

LIC9099 (FAS) - (06/04)

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