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32 | On 9/10/2025 the Department conducted the initial complaint investigation visit and interviewed General Manager (GM) Candace Bolin, 3 Staff (S1 to S3), 9 Residents (R2 to R9). GM states each resident has his/her own housekeeping schedule per his/her care plan. GM states she was notified by RP on 9/4/2025 that an area in R1's room needed to be cleaned. GM states housekeeping cleaned the area in R1's room on 9/4/2025.
On 9/10/2025 the Department interviewed 3 Staff (S1 to S3). 3 Out of 3 staff state he/she has not observed a resident's room to not be maintained clean. 3 out of 3 staff state he/she will clean a resident's room when needed.
On 9/10/2025, the Department interviewed 9 Residents (R2 to R10). 9 Out of 9 residents stated he/she has housekeeping once a week.
Review of R1's care plan dated 3/25/2025, R1 does not have additional housekeeping services 'outside what is included in rent."
On 4/24/2026, GM states included in each resident's admission agreement is 1 scheduled laundry service, additional laundry services can be included for a fee in the plan if a resident chooses.
On 9/10/2025, the Department inspected 10 resident rooms (102, 103, 105, 107, 111, 115, 227, 225, 223, and 219) and observed all 10 resident rooms to be clean, safe and sanitary.
Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. An exit interview was conducted with GM and a copy of this report was provided.
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